Neuroscience Clinical Concierge - Day Shift

Johns Hopkins Medicine; Baltimore (MD); On-site; USD 25,000 - 29,000; Part time

Benefits offered by this job

Medical, dental, and vision plans

Paid time off

Tuition reimbursement

Employee Referral Program Bonus

Job summary

The Johns Hopkins Medicine Clinical Customer Service Representative on the Neuroscience unit provides essential patient- and family-facing support as the primary point of contact for the care team. This role requires a professional, friendly, and efficient approach to daily duties within Johns Hopkins Hospital policies.

Based on a 24-hour unit with limited day hours, the position emphasizes strong information systems knowledge, collaboration with Nursing and Administrative staff, and a focus on

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months in healthcare or office setting.
• Strong interpersonal skills for interactions with patients, families and staff.
• Ability to learn clinical and administrative automated systems and software.

Responsibilities

• Serve as the central point of contact for patients, families, visitors and care team.
• Provide professional, friendly and efficient daily service in a fast-paced unit.
• Utilize information and computer systems to support daily duties.
• Assist nursing and administrative staff to meet unit needs.

Skills

Customer service

Interpersonal skills

Microsoft Word

MS Excel

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

PowerPoint

Job description

The Johns Hopkins Medicine Clinical Customer Service Representative on the Neuroscience unit provides essential patient- and family-facing support as the primary point of contact for the care team. This role requires a professional, friendly, and efficient approach to daily duties within Johns Hopkins Hospital policies.

Based on a 24-hour unit with limited day hours, the position emphasizes strong information systems knowledge, collaboration with Nursing and Administrative staff, and a focus on