Clinical Customer Service Rep - Neuroscience

Johns Hopkins Hospital; Washington, Baltimore (District of Columbia, MD); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Full medical, dental, and vision plans

Paid time off (PTO)

Tuition reimbursement for you and your

Tuition reimbursement for you and your

Job summary

Johns Hopkins Hospital is seeking a Clinical Customer Service Representative for the Neuroscience unit. The role supports patients, families and staff on a fast-paced unit, delivering courteous service and coordinating information and systems.

Responsibilities include acting as a primary contact, assisting nursing and administrative staff, and learning multiple clinical and administrative software tools to ensure smooth daily operations.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months in healthcare or office setting.
• Substantial interpersonal skills are needed to interact with patients, families and medical staff.
• Ability to initiate and build positive relationships following Johns Hopkins Customer Service standards.
• Proficiency with Microsoft Word, proficiency with presentation and spreadsheet software preferred.
• Ability to learn and incorporate a variety of clinical and administrative automated systems and software into daily work duties.

Responsibilities

• Serve as the central point of contact on the care unit for patients, families, visitors and health care team.
• Provide professional, friendly and efficient daily duties to meet unit needs.

Skills

Interpersonal skills

Microsoft Word

Presentation software

Spreadsheet software

Education

High School Diploma or equivalent

Tools

Microsoft Word

Job description

Requisition #:681319 Location:Johns Hopkins Hospital, Baltimore, MD 21287 Category:Clerical and Administrative Support Schedule:Day Shift Employment Type:Limited

Make it happen at Hopkins.

Clinical Customer Service Rep – Neuroscience

Limited Hours – Day shift – 24 hours.

The Clinical Customer Service Representative works as the central point of contact on the care unit for patients, families, visitors and members of the health care team. This is a fast-paced position that requires professional, friendly and efficient performance of the daily duties. The ideal candidate will possess the highest level of Customer Service skills, knowledge of information & computer systems, the ability to work and assist with Nursing staff & Administrative staff, all in the effort to meet the needs of the unit, department in accordance with Johns Hopkins Hospital policy and procedures.

The Johns Hopkins Hospital - Zayed 12 East

The Johns Hopkins Hospital -Zayed 12 East is a 32-bed adult inpatient unit composed of 26 acute care neuro medical/surgical beds, and a six-bed epilepsy monitoring unit (EMU). On acute floor beds, you can expect to care for patients undergoing a variety of procedures and surgeries such as craniotomies, shunts, spinal fusions and aneurysm clippings / coilings. Additionally, you would care for a spectrum of patients with neurological disorders such as: Parkinsons, Myasthenia gravis, Multiple sclerosis, Guillain barre, ALS, cerebrovascular events and seizures.

What Awaits You

• Full medical, dental, and vision plans,
• Paid time off (PTO),
• Tuition reimbursement for you and your dependents. Tell a friend and get paid with our Employee Referral Program Bonus!

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months in healthcare or office setting
• Substantial interpersonal skills are needed to interact with patients, families and medical staff.
• Ability to initiate and build positive relationships following Johns Hopkins Customer Service standards.
• Proficiency with Microsoft Word, proficiency with presentation and spreadsheet software preferred.
• Ability to learn and incorporate a variety of clinical and administrative automated systems and software into daily work duties.

Important Notices

• Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.

Salary Range:

Minimum 17.99/hour - Maximum 20.88/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.