Clinical Customer Service Rep - Neuroscience

Johns Hopkins Medicine; Baltimore (MD); Sur place; USD 25 000 - 29 000; Temps partiel

Avantages offerts par ce poste

Medical, dental, and vision plans

Paid time off

Tuition reimbursement

Employee Referral Program Bonus

Résumé du poste

The Johns Hopkins Medicine Clinical Customer Service Representative on the Neuroscience unit provides essential patient- and family-facing support as the primary point of contact for the care team. This role requires a professional, friendly, and efficient approach to daily duties within Johns Hopkins Hospital policies.

Based on a 24-hour unit with limited day hours, the position emphasizes strong information systems knowledge, collaboration with Nursing and Administrative staff, and a focus on

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months in healthcare or office setting.
• Strong interpersonal skills for interactions with patients, families and staff.
• Ability to learn clinical and administrative automated systems and software.

Responsabilités

• Serve as the central point of contact for patients, families, visitors and care team.
• Provide professional, friendly and efficient daily service in a fast-paced unit.
• Utilize information and computer systems to support daily duties.
• Assist nursing and administrative staff to meet unit needs.

Connaissances

Customer service

Interpersonal skills

Microsoft Word

MS Excel

Formation

High School Diploma or equivalent

Outils

Microsoft Word

Excel

PowerPoint

Description du poste

Make it happen at Hopkins.

Clinical Customer Service Rep – Neuroscience

Limited Hours – Day shift – 24 hours.

The Clinical Customer Service Representative works as the central point of contact on the care unit for patients, families, visitors and members of the health care team. This is a fast-paced position that requires professional, friendly and efficient performance of the daily duties. The ideal candidate will possess the highest level of Customer Service skills, knowledge of information & computer systems, the ability to work and assist with Nursing staff & Administrative staff, all in the effort to meet the needs of the unit, department in accordance with Johns Hopkins Hospital policy and procedures.

The Johns Hopkins Hospital-Zayed 12 East is a 32-bed adult inpatient unit composed of 26 acute care neuro medical/surgical beds, and a six-bed epilepsy monitoring unit (EMU). On acute floor beds, you can expect to care for patients undergoing a variety of procedures and surgeries such as craniotomies, shunts, spinal fusions and aneurysm clippings / coilings. Additionally, you would care for a spectrum of patients with neurological disorders such as: Parkinsons, Myasthenia gravis, Multiple sclerosis, Guillain barre, ALS, cerebrovascular events and seizures.

What awaits you:

Our competitive Benefit Package is designed to support the well-being and financial security of our employees and includes:

• Full medical, dental, and vision plans,
• Paid time off (PTO),
• Tuition reimbursement for you and your dependents. Tell a friend and get paid with our Employee Referral Program Bonus!

Qualifications:

• High School Diploma or equivalent.
• Minimum of 6 months in healthcare or office setting
• Substantial interpersonal skills are needed to interact with patients, families and medical staff.
• Ability to initiate and build positive relationships following Johns Hopkins Customer Service standards.
• Proficiency with Microsoft Word, proficiency with presentation and spreadsheet software preferred.
• Ability to learn and incorporate a variety of clinical and administrative automated systems and software into daily work duties.

Important Notices:

***Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.

Salary Range: Minimum 17.99/hour - Maximum 20.88/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.