Neuroscience Clinic Care Coordinator (Bilingual)

Nicklaus Children's Health System; Miami (FL); On-site; USD 42,000 - 52,000; Full time

Job summary

Nicklaus Children’s Health System in Miami is seeking an experienced Clerical/Administrative coordinator to manage patient and physician flow and provide clerical support across clinics and admin areas.

Responsibilities include scheduling, testing coordination, data entry in EHS, and ensuring smooth communication between departments, with emphasis on patient satisfaction and Lean initiatives to improve service quality.

Qualifications

• 4 years of administrative support and coordination of a Medical Office experience required.
• Proficiency in Microsoft Office including Power Point and Excel required.
• Bilingual in English/Spanish required.

Responsibilities

• Coordinates clinics schedule, confirms appointments and necessary testing (MRI, EEG, VEEG, etc.). Notifies stakeholders of practice schedule prior to clinic visit for insurances verification.
• Enters patient demographics and insurance information in the scheduling/appointment book of EHS with the preset criteria and appointment slots for each clinic.
• Obtains tests/visit authorizations and collects necessary information for appointment/admission. Distributes relevant medical data and follows up with clinical indications following medical review.
• Prior to clinic admission, e-mails parent questionnaire and asks for prescriptions and referrals. Follows up on MD approval for appropriate clinic visit and stores data/information into EHS.
• Coverage for authorizations: Obtains authorizations of tests (EEG, EP, NCV, EMG, polysomnograms).
• Floats, covers, and provides assistances to department, other clinics, and staff members when needed or requested by leaders.
• Arranges end-of-clinic consensus meetings and/or support groups with different disciplines (food/speakers if needed). Archives data for future retrieval long-term care.
• Participates in Lean initiative to improve processes for opportunities to deliver higher quality, cost effective care, with greater customer service, & which impact can be measured by way of metrics.
• Utilizes Lean methodology to improve the family experience in the Brain Institute. Actively involved in continuously improving the patient experience and service recovery process.

Skills

Administrative support

Bilingual English/Spanish

Communication

Tools

PowerPoint

Excel

Job description

Nicklaus Children’s Health System in Miami is seeking an experienced Clerical/Administrative coordinator to manage patient and physician flow and provide clerical support across clinics and admin areas.

Responsibilities include scheduling, testing coordination, data entry in EHS, and ensuring smooth communication between departments, with emphasis on patient satisfaction and Lean initiatives to improve service quality.