Neurology Tech Support Specialist - Windows & Hardware

Nihon Kohden America; Irvine (CA); On-site; USD 34,440 - 55,104; Full time

Job summary

Nihon Kohden America is seeking a Technical Support Specialist, Neurology, to deliver technical support for windows-based medical devices. This role involves direct interaction with customers to assist with inquiries and provide technical solutions.

The ideal candidate should have a Bachelor’s degree in a relevant technical field and 2+ years of help desk experience. The position includes a full-time schedule with an on-call rotation, offering competitive compensation based on experience and qualifications.

Qualifications

• Bachelor's degree in Biomedical Engineering, Computer Science, or related field preferred.
• 2+ years of help desk experience is preferred.
• Relevant certifications such as CBET or CompTIA A+ preferred.

Responsibilities

• Provide support for incoming customer issues via phone and email.
• Diagnose and resolve hardware and software issues.
• Assist customers with system configuration and software updates.

Skills

Customer service

Problem-solving

Technical troubleshooting

Education

Bachelor's degree in Biomedical Engineering or related field

Tools

Microsoft Office Suite

Windows XP, 7, 10

Job description

Nihon Kohden America is seeking a Technical Support Specialist, Neurology, to deliver technical support for windows-based medical devices. This role involves direct interaction with customers to assist with inquiries and provide technical solutions.

The ideal candidate should have a Bachelor’s degree in a relevant technical field and 2+ years of help desk experience. The position includes a full-time schedule with an on-call rotation, offering competitive compensation based on experience and qualifications.