IT Support Technician (Temp)

Terumo Neuro; Aliso Viejo (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in the medical technology field is seeking an IT Support Technician (Temp) to assist with technical support for associates. This role involves troubleshooting hardware and software issues, managing helpdesk tickets, and setting up new workstations. Ideal candidates will have a degree in Computer Information Systems and strong customer service skills, with the opportunity to gain valuable experience in a dynamic environment.

Qualifications

• Up to one year of experience in an IT help desk or support role.
• Basic understanding of IT hardware and Microsoft products.
• Strong customer service and effective communication skills.

Responsibilities

• Provide level I technical support for onsite and remote end-users.
• Manage tickets via the IT helpdesk system, escalating and resolving issues.
• Set up and configure new Windows desktops/laptops for new hires.

Skills

Customer service

Communication

Technical troubleshooting

Education

Bachelor’s or Associate degree in Computer Information Systems

Tools

Microsoft 365

Adobe Creative Suite

Job description

Join to apply for the IT Support Technician (Temp) role at Terumo Neuro.

Job Description:

• Support associates with setting up or replacing workstations and peripherals, processing new hire and separation requests, and documenting tasks or tickets.
• Provide timely level I technical support for onsite and remote end-users, focusing on excellent customer service.
• Image workstations with default OS using Microsoft System Center Configuration Manager for deployment.
• Coordinate hardware replacements and data transfer with associates.
• Manage tickets via the IT helpdesk system, escalating and resolving issues.
• Schedule hardware repairs or replacements with vendors.
• Update user accounts and data in Active Directory, and archive user data.
• Wipe data from leased workstations for shipment back to vendors.
• Set up and configure new Windows desktops/laptops and mobile devices for new hires.
• Perform hardware troubleshooting on workstations, mobile devices, and peripherals.
• Install and support enterprise applications like Microsoft 365 and Adobe Creative Suite.
• Follow IT procedures for incidents and changes.
• Participate in meetings and projects as assigned by IT management.
• Maintain IT hardware inventory.
• Understand single sign-on and multifactor authentication technologies.
• Perform other duties as assigned.

Qualifications:

• Bachelor’s or Associate degree in Computer Information Systems or related field.
• Up to one year of experience in an IT help desk, support, or customer service role.
• Basic understanding of IT hardware and Microsoft products.
• Strong customer service skills.
• Effective communication skills.

Desired Qualifications:

• Interpersonal skills and ability to work with all organizational levels.
• Technical troubleshooting skills focused on Microsoft products, hardware, mobile devices, and networking.
• Ability to prioritize and execute tasks in a fast-paced environment.
• Ability to work independently or in teams.