Neurology Tech Support Specialist – Windows Medical Devices

Nihon Kohden; Irvine (CA); On-site; USD 34,440 - 55,104; Full time

Job summary

Nihon Kohden in Irvine, California is looking for a Technical Support Specialist, Neurology. This role provides essential technical support for windows-based medical devices, handling customer inquiries and technical issues.

Successful candidates will need a Bachelor’s degree in relevant fields and at least 2 years of help desk experience. The position offers a competitive salary with expected hourly rates between $25.00 and $40.00, benefitting from company perks discussed on the career page.

Qualifications

• Bachelor's of Science in Biomedical Engineering, Computer Science, or related field.
• 2+ years of help desk or ticket tracking experience.
• Certifications such as CBET, EEG, or CompTIA A+ preferred.

Responsibilities

• Provide support for incoming customer issues by phone and email.
• Diagnose and resolve hardware, software, and configuration issues.
• Follow up with customers regarding repair costs and requests.

Skills

Customer service skills

Problem-solving skills

Technical troubleshooting

Strong communication skills

Organizational skills

Education

Bachelor's degree in Biomedical Engineering or related field

Tools

Microsoft Office Suite

Windows XP, 7, 10

Job description

Nihon Kohden in Irvine, California is looking for a Technical Support Specialist, Neurology. This role provides essential technical support for windows-based medical devices, handling customer inquiries and technical issues.

Successful candidates will need a Bachelor’s degree in relevant fields and at least 2 years of help desk experience. The position offers a competitive salary with expected hourly rates between $25.00 and $40.00, benefitting from company perks discussed on the career page.