Neurology Front Office Leader – Scheduling & Care

UPMC; Hermitage (Mercer County); Hybrid; USD 36,000 - 54,000; Full time

Job summary

UPMC University of Pittsburgh Physicians is hiring a Full-Time Office Coordinator to support Horizon Neurology in Hermitage, PA. The role focuses on front desk operations, patient scheduling, and coordinating front office staff under the Practice Manager.

The Office Coordinator will ensure accurate demographics, referrals, authorizations, and CPT/diagnosis codes; handle customer service and staff training, with occasional travel to the New Castle office.

Responsibilities

• Obtain accurate demographic, next of kin, insurance information including referrals/authorizations.
• Ensure patient scheduling is accurate.
• Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with consumerism initiatives.
• Monitor and meet practice specific benchmarks inclusive of point of service and scheduling.
• Manage front office staff in practice; coordinate scheduling and staff assignments in partnership with the Practice Manager.
• Work denial work queues in conjunction with the CBO.
• Ensure accuracy for all daily charge input, CPT and diagnosis codes.
• Oversee orientation and training including cross training for staff availability/coverage.

Job description

UPMC University of Pittsburgh Physicians is hiring a Full-Time Office Coordinator to support Horizon Neurology in Hermitage, PA. The role focuses on front desk operations, patient scheduling, and coordinating front office staff under the Practice Manager.

The Office Coordinator will ensure accurate demographics, referrals, authorizations, and CPT/diagnosis codes; handle customer service and staff training, with occasional travel to the New Castle office.