Neurology Front Desk & Patient Care Coordinator

University of Maryland Medical System; Easton (MD); On-site; USD 24,000 - 34,000; Full time

Job summary

Searchbox l.l.c. seeks a clerical assistant to support clinical operations, including scheduling, registration, and customer service at the front desk. You will manage telephone lines, verify insurance, and ensure complete patient information is captured for visits.

Responsibilities include registering patients, scheduling with physicians, handling payments, and maintaining patient records. Healthcare environment experience is preferred and certification in scheduling is a plus.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of customer service experience.
• Front-desk experience preferred.
• Healthcare environment experience preferred.
• Certification in scheduling and registration preferred.

Responsibilities

• Receives and screens visitors and telephone calls.
• Provides general information in person and on the telephone.
• Calls patients to verify appointments.
• Verifies patient demographic information including insurance prior to visits.
• Performs data entry of patient demographic information.
• Registers all patients at each visit.
• Processes and collects patient payments including co-pays and balances.
• Schedules patients for physician visits and maintains calendars.
• Handles referrals and communicates with clinical staff.
• Prepares examination rooms and maintains cleanliness.

Skills

Customer service

Front desk

Interpersonal communication

Multidisciplinary teamwork

Medical office software

Education

High School Diploma or GED

1 year customer service experience

1 year front-desk experience

Tools

Scheduling and Registration Certification

Job description

Searchbox l.l.c. seeks a clerical assistant to support clinical operations, including scheduling, registration, and customer service at the front desk. You will manage telephone lines, verify insurance, and ensure complete patient information is captured for visits.

Responsibilities include registering patients, scheduling with physicians, handling payments, and maintaining patient records. Healthcare environment experience is preferred and certification in scheduling is a plus.