Network Technician I - Help Desk & Field Support

TengoInternet; San Antonio (TX); On-site; USD 22,041 - 33,062; Full time

Job summary

TengoInternet in San Antonio is seeking a Network Technician I to join a values-based team, providing first-level technical support for customers and resolving basic hardware, software, and connectivity issues. This role serves as the first point of contact for monitoring alerts, customer inquiries, and service requests.

The Network Technician I works to resolve issues on the first interaction whenever possible while supporting senior technicians and assisting with installations, maintenance,

Qualifications

• Associate degree or equivalent work experience preferred but not required.
• 0–2 years in technical support or help desk preferred.
• CompTIA Network+ or related certifications encouraged.
• Willingness to obtain additional certifications within 90 days.

Responsibilities

• Provide first-level technical support for customer network issues and service requests.
• Monitor network alerts and respond to tickets promptly.
• Troubleshoot basic connectivity issues with routers, switches, APs, and client devices.
• Escalate complex issues to senior technicians with documented steps.
• Assist with network installations, upgrades, and equipment staging.

Skills

Basic troubleshooting

Customer service

Communication

Teamwork

Time management

Education

Associate's Degree in Computer Science, Computer Information Systems, or equivalent work experience

Tools

Routers

Switches

Access Points

Ticketing System

Job description

TengoInternet in San Antonio is seeking a Network Technician I to join a values-based team, providing first-level technical support for customers and resolving basic hardware, software, and connectivity issues. This role serves as the first point of contact for monitoring alerts, customer inquiries, and service requests.

The Network Technician I works to resolve issues on the first interaction whenever possible while supporting senior technicians and assisting with installations, maintenance,