Network Technician (Tier 1)

TengoInternet; San Antonio (TX); On-site; USD 22,041 - 33,062; Full time

Job summary

TengoInternet in San Antonio is seeking a Network Technician I to join a values-based team, providing first-level technical support for customers and resolving basic hardware, software, and connectivity issues. This role serves as the first point of contact for monitoring alerts, customer inquiries, and service requests.

The Network Technician I works to resolve issues on the first interaction whenever possible while supporting senior technicians and assisting with installations, maintenance,

Qualifications

• Associate degree or equivalent work experience preferred but not required.
• 0–2 years in technical support or help desk preferred.
• CompTIA Network+ or related certifications encouraged.
• Willingness to obtain additional certifications within 90 days.

Responsibilities

• Provide first-level technical support for customer network issues and service requests.
• Monitor network alerts and respond to tickets promptly.
• Troubleshoot basic connectivity issues with routers, switches, APs, and client devices.
• Escalate complex issues to senior technicians with documented steps.
• Assist with network installations, upgrades, and equipment staging.

Skills

Basic troubleshooting

Customer service

Communication

Teamwork

Time management

Education

Associate's Degree in Computer Science, Computer Information Systems, or equivalent work experience

Tools

Routers

Switches

Access Points

Ticketing System

Job description

JOB TITLE: NETWORK TECHNICIAN TIER 1

REPORTS TO: NETWORK SUPPORT MANAGER

SALARY RANGE: $16 - $24 /HR + Benefits

A growing 22-year-old company located near the Quarry Shopping Center and the San Antonio Zoo is seeking a Network Technician to work in a values-based team environment.

Job Mission

The Network Technician I is responsible for providing first‑level technical support to customers by diagnosing, troubleshooting, and resolving basic hardware, software, and connectivity issues. This role serves as the first point of contact for monitoring alerts, customer inquiries, and service requests.

The Network Technician I works to resolve issues on the first interaction whenever possible while maintaining a customer‑service‑oriented environment focused on problem detection, resolution, and escalation when necessary. This position supports senior technicians and assists with network installations, maintenance, and operational tasks while developing technical expertise.

Responsibilities

• Provide first‑level technical support for customer network issues and service requests
• Monitor network alerts and respond to service tickets in a timely manner
• Troubleshoot basic connectivity issues involving routers, switches, access points, and client devices
• Escalate complex technical issues to senior technicians with clear documentation of the troubleshooting steps performed
• Provide professional and courteous phone and email support for customers
• Maintain ownership of assigned tickets and follow through to resolution or proper escalation
• Communicate status updates to customers and internal stakeholders as needed
• Assist senior technicians with network installations, upgrades, and equipment staging
• Perform basic device configuration and hardware replacements as directed
• Accurately document troubleshooting steps, resolutions, and service activities within the ticketing system
• Support operational processes by following established procedures and documentation standards
• Be prompt and available during scheduled hours to ensure proper support coverage
• Participate in scheduled on‑call rotations as required
• Assist with maintaining accurate service records and work orders
• Support team members in resolving cases and maintaining service quality
• Other duties as assigned

Job Competencies

Professional Attributes

• Ability to quickly learn new technologies and troubleshooting methods
• Positive attitude with customers and team members
• Strong phone etiquette and customer service skills
• Ability to multitask while maintaining strong attention to detail
• Basic technical troubleshooting and problem‑solving skills
• Ability to work effectively in a team environment
• High level of initiative and willingness to learn
• Good time management and organizational skills
• Clear written and verbal communication skills
• Ability to remain calm and professional in stressful situations
• Ability to follow established procedures and instructions
• Professional customer‑facing presence when assisting with field work
• Basic mechanical aptitude and comfort working with technology equipment
• Comfortable working on ladders and in field environments when assisting with installations
• High regard for personal safety when performing work

Education / Training

• Associate's Degree in Computer Science, Computer Information Systems, or equivalent work experience preferred but not required.

Preferred certifications include one or more of the following:

• CompTIA Network+ (Must obtain with 90 days of employment)
• CWT (Certified Wireless Technician)
• CompTIA A+
• Entry‑level networking certifications or relevant technical coursework

Experience Requirements:

• 0–2 years of technical support, help desk, or network operations experience preferred
  Basic familiarity with troubleshooting wired and wireless networks is beneficial

Other Requirements

• Valid driver's license
• Must be authorized to work in the United States
• Passport or ability to obtain a passport
• Ability to pass drug screening and background check