Network Technician: Campus IT & Server Support

Jackson College; Jackson (MI); On-site; USD 48,000 - 64,000; Full time

Job summary

Jackson College seeks an IT Technician to manage and support local and remote networks, storage, and servers across campus. You will configure, install, and maintain network hardware and software, assist with upgrades, and help ensure data backup and disaster recovery readiness.

The role requires adapting to shifting priorities, collaborating with departments, and providing supervised technical support within established policies. A valid driver's license is required.

Qualifications

• Basic knowledge of Windows, software troubleshooting, and network protocols.
• Familiarity with LAN and Virtual Machine design, deployment, support, and monitoring.
• Proficiency in Microsoft Office tools.
• Understanding of data backup storage and recovery systems.
• Willingness to learn and use relevant technologies.
• Ability to work under supervision and as part of a team.
• High school diploma or equivalent; some college or technical training preferred.
• Valid driver's license.

Responsibilities

• Assist with the configuration, installation, and maintenance of network hardware and software.
• Support the management of the Jackson College backend network and computer infrastructure.
• Help install and test network components and software upgrades.
• Aid in the research and management of network security systems.
• Help maintain and monitor network performance.
• Report information security threats to IT management as instructed.
• Help perform routine updates for servers and server infrastructure.
• Become familiar with JC IT network standards, policies, and support procedures.
• Collaborate with other departments to help resolve IT related issues.
• Support the development and implementation of disaster recovery procedures.
• Assist with logging and analyzing network trends.
• Learn and recommend performance driven alternatives for supported services.
• Provide technical support under supervision for the Solution Center.
• Responsible for understanding, supporting and actively demonstrating the College’s beliefs, values, mission, and vision and being in agreement to be evaluated by same.

Skills

LAN knowledge

Virtual Machine design

Microsoft Office

Network troubleshooting

Teamwork

Customer service

Education

High school diploma or equivalent; some college or technical training preferred

Two years of related experience

Tools

VMware experience

Helpdesk software

Microsoft System Center Configuration Manager

Job description

Jackson College seeks an IT Technician to manage and support local and remote networks, storage, and servers across campus. You will configure, install, and maintain network hardware and software, assist with upgrades, and help ensure data backup and disaster recovery readiness.

The role requires adapting to shifting priorities, collaborating with departments, and providing supervised technical support within established policies. A valid driver's license is required.