Network Technician

Jackson College; Summit Township (MI); In loco; USD 42.000 - 66.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible schedule

Equal Opportunity Employer

Descrizione del lavoro

Jackson College in Michigan seeks an IT support professional to maintain local and remote networks, storage, and server activities across college locations. You will assist with configuration, installation, and maintenance of network hardware and software, and help manage the backend infrastructure.

The role emphasizes security, uptime, and collaboration with departments to resolve IT issues, with potential for weekend/evening work and a focus on following college policies and disaster recovery

Competenze

• Basic knowledge of Windows, software troubleshooting, and network protocols.
• Familiarity with LAN and Virtual Machine design, deployment, support, and monitoring.
• Proficiency in Microsoft Office tools.
• Understanding of data backup storage and recovery systems.
• Willingness to learn and use relevant technologies.
• Ability to work under supervision and as part of a team.
• High school diploma or equivalent; some college or technical training preferred.
• Valid driver's license.

Mansioni

• Assist with the configuration, installation, and maintenance of network hardware and software.
• Support the management of the Jackson College backend network and computer infrastructure.
• Help install and test network components and software upgrades.
• Aid in the research and management of network security systems.
• Help maintain and monitor network performance.
• Report information security threats to IT management as instructed.
• Help perform routine updates for servers and server infrastructure.
• Become familiar with JC IT network standards, policies, and support procedures.
• Collaborate with other departments to help resolve IT related issues.
• Support the development and implementation of disaster recovery procedures.
• Assist with logging and analyzing network trends.
• Learn and recommend performance driven alternatives for supported services.
• Provide technical support under supervision for the Solution Center.
• Responsible for understanding, supporting and actively demonstrating the College’s beliefs, values, mission, and vision and being in agreement to be evaluated by same.

Formazione

Two years of related experience

Strumenti

VMware

Microsoft System Center Configuration Manager

Helpdesk software

Descrizione del lavoro

SUMMARY

Maintains local and remote based computer networks, storage, and server activities for all college locations by performing the following duties personally or through coordinated efforts with peer technicians.

Essential Duties and Responsibilities

• Assist with the configuration, installation, and maintenance of network hardware and software.
• Support the management of the Jackson College backend network and computer infrastructure.
• Help install and test network components and software upgrades.
• Aid in the research and management of network security systems.
• Help maintain and monitor network performance.
• Report information security threats to IT management as instructed.
• Help perform routine updates for servers and server infrastructure.
• Become familiar with JC IT network standards, policies, and support procedures.
• Collaborate with other departments to help resolve IT related issues.
• Support the development and implementation of disaster recovery procedures.
• Assist with logging and analyzing network trends.
• Learn and recommend performance driven alternatives for supported services.
• Provide technical support under supervision for the Solution Center.
• Responsible for understanding, supporting and actively demonstrating the College’s beliefs, values, mission, and vision and being in agreement to be evaluated by same.

SUPERVISORY RESPONSIBILITIES

This job has no direct supervisory responsibilities.

CONTACTS AND PURPOSE OF CONTACTS

Internal: Frequent contacts with personnel within and outside of the department in an information sharing or problem-solving capacity. Communication often occurs under extremely tight deadlines affecting the implementation or repair of services affecting several thousand users.

External: Contact with vendors, consultants, and business leaders in an information gathering, decision-making, advising, and sharing capacity.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Knowledge of:

Minimum

• Basic knowledge of Windows, software troubleshooting, and network protocols.
• Familiarity with LAN and Virtual Machine design, deployment, support, and monitoring.
• Proficiency in Microsoft Office tools.
• Understanding of data backup storage and recovery systems.
• Willingness to learn and use relevant technologies.
• Ability to work under supervision and as part of a team.
• High school diploma or equivalent; some college or technical training preferred.
• Valid driver's license.

Preferred

• VMware experience
• Helpdesk software
• Microsoft System Center Configuration Manager

Skills and Abilities to:

Minimum

• participate in successful technology projects and deployments involving testing, technical support, communication, training, scheduling, and implementation efforts
• be customer service oriented, self-starter, and work under tight timelines with minimal supervision
• manage multiple competing-priority projects by utilizing time management techniques
• work independently and in teams while supporting a diverse population of users
• provide excellent written, listening, questioning, and oral communication

• provide excellent organizational and interpersonal / human interaction
• develop guidelines which require frequent modifications in procedures
• perform accurate work without close supervision or oversight
• work with confidential records and electronic files related to the position

• develop schematic and workflow diagrams

Preferred Education and Experience

• Two years of related experience

Language Skills

Ability to read, analyze, and interpret common scientific and technical journals, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the college community. Ability to effectively present information orally or in written form. Ability to quickly develop written and verbal communication for mass distribution to customers during college wide network disturbances.

Mathematical Skills

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

LICENSURE, CERTIFICATION, REGISTRATION OR OTHER REQUIREMENTS

Must have a valid driver’s license

PHYSICAL DEMANDS

Must be able to lift and/or move up to 25 pounds regularly and occasionally up to 50 pounds.

WORK ENVIRONMENT

May require a flexible schedule, including some weekend and evening work, and occasional exposure to high, precarious places.

While performing the duties of this job, the employee is occasionally exposed to high, precarious places. The noise level in the work environment is usually moderate.

This job requires that the employee occasionally needed to work a flexible schedule to include some weekend and evening work. The work schedule is determined by coordinating/weighing the available technical and labor resources against prioritized work requests and pre-planned special events. Work may be required during scheduled technology implementations and unscheduled system failures.

“This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required and shall not be construed as declaring the specific duties and responsibilities. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his or her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of a similar kind of level of difficulty.”

The College reserves the right to request proof of degree or certification at a later date if these documents are required as part of the qualifications for the position. Final candidates will be subject to a criminal background as part of the employment process.

If selected you will be required to complete the US Citizenship and Immigration Services, Employment Eligibility Verification form I-9 and provide documentation verifying identity and eligibility to work in the United States. Jackson College is NOT able to support Visa applications for employment at the college. Applicants must already be eligible to work in the United States to be considered.

Applicants with disabilities may request accommodation to complete the application and interview process. Please notify Human Resources at least three (3) working days prior to the date of need.

The Jackson College Nepotism policy prohibits hiring of a relative or someone with a familial relationship to work in the same instructional department, office or administrative unit of the College including spouse, child, stepchild, parent, stepparent or sibling of the employee or spouse, aunt, uncle, niece/nephew, grandparent, grandchild, and members of the same household including domestic partner.

A copy of Jackson College's Annual Security Report and Annual Fire Safety Report is available on the JC Campus Safety & Security website. The security report contains crime statistics for the previous three years for all of our campus locations and the annual fire safety report, which contains statistics for any reported fires in campus housing units and fire safety systems in these buildings. Additionally, the report contains policies, available resources and information concerning personal safety, fire safety and reporting procedures for both crimes and fires.

Applicants have rights under Federal employment laws. Jackson College is an Equal Opportunity Employer that actively supports workforce diversity.