Network Technician

Jackson College; Jackson (MI); On-site; USD 48,000 - 64,000; Full time

Job summary

Jackson College seeks an IT Technician to manage and support local and remote networks, storage, and servers across campus. You will configure, install, and maintain network hardware and software, assist with upgrades, and help ensure data backup and disaster recovery readiness.

The role requires adapting to shifting priorities, collaborating with departments, and providing supervised technical support within established policies. A valid driver's license is required.

Qualifications

• Basic knowledge of Windows, software troubleshooting, and network protocols.
• Familiarity with LAN and Virtual Machine design, deployment, support, and monitoring.
• Proficiency in Microsoft Office tools.
• Understanding of data backup storage and recovery systems.
• Willingness to learn and use relevant technologies.
• Ability to work under supervision and as part of a team.
• High school diploma or equivalent; some college or technical training preferred.
• Valid driver's license.

Responsibilities

• Assist with the configuration, installation, and maintenance of network hardware and software.
• Support the management of the Jackson College backend network and computer infrastructure.
• Help install and test network components and software upgrades.
• Aid in the research and management of network security systems.
• Help maintain and monitor network performance.
• Report information security threats to IT management as instructed.
• Help perform routine updates for servers and server infrastructure.
• Become familiar with JC IT network standards, policies, and support procedures.
• Collaborate with other departments to help resolve IT related issues.
• Support the development and implementation of disaster recovery procedures.
• Assist with logging and analyzing network trends.
• Learn and recommend performance driven alternatives for supported services.
• Provide technical support under supervision for the Solution Center.
• Responsible for understanding, supporting and actively demonstrating the College’s beliefs, values, mission, and vision and being in agreement to be evaluated by same.

Skills

LAN knowledge

Virtual Machine design

Microsoft Office

Network troubleshooting

Teamwork

Customer service

Education

High school diploma or equivalent; some college or technical training preferred

Two years of related experience

Tools

VMware experience

Helpdesk software

Microsoft System Center Configuration Manager

Job description

SUMMARY

Maintains local and remote based computer networks, storage, and server activities for all college locations by performing the following duties personally or through coordinated efforts with peer technicians.

Description

SUMMARY

Maintains local and remote based computer networks, storage, and server activities for all college locations by performing the following duties personally or through coordinated efforts with peer technicians.

Essential Functions

Essential Duties and Responsibilities

• Assist with the configuration, installation, and maintenance of network hardware and software.
• Support the management of the Jackson College backend network and computer infrastructure.
• Help install and test network components and software upgrades.
• Aid in the research and management of network security systems.
• Help maintain and monitor network performance.
• Report information security threats to IT management as instructed.
• Help perform routine updates for servers and server infrastructure.
• Become familiar with JC IT network standards, policies, and support procedures.
• Collaborate with other departments to help resolve IT related issues.
• Support the development and implementation of disaster recovery procedures.
• Assist with logging and analyzing network trends.
• Learn and recommend performance driven alternatives for supported services.
• Provide technical support under supervision for the Solution Center.
• Responsible for understanding, supporting and actively demonstrating the College’s beliefs, values, mission, and vision and being in agreement to be evaluated by same.

Supervisory Responsibilities

This job has no direct supervisory responsibilities.

CONTACTS AND PURPOSE OF CONTACTS

Internal: Frequent contacts with personnel within and outside of the department in an information sharing or problem-solving capacity. Communication often occurs under extremely tight deadlines affecting the implementation or repair of services affecting several thousand users.

External: Contact with vendors, consultants, and business leaders in an information gathering, decision-making, advising, and sharing capacity.

Qualifications

Minimum Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Knowledge Of

Minimum

• Basic knowledge of Windows, software troubleshooting, and network protocols.
• Familiarity with LAN and Virtual Machine design, deployment, support, and monitoring.
• Proficiency in Microsoft Office tools.
• Understanding of data backup storage and recovery systems.
• Willingness to learn and use relevant technologies.
• Ability to work under supervision and as part of a team.
• High school diploma or equivalent; some college or technical training preferred.
• Valid driver's license.

Preferred

• VMware experience
• Helpdesk software
• Microsoft System Center Configuration Manager

Skills And Abilities To

Minimum

• participate in successful technology projects and deployments involving testing, technical support, communication, training, scheduling, and implementation efforts
• be customer service oriented, self-starter, and work under tight timelines with minimal supervision
• manage multiple competing-priority projects by utilizing time management techniques
• work independently and in teams while supporting a diverse population of users
• provide excellent written, listening, questioning, and oral communication
• provide excellent organizational and interpersonal / human interaction
• develop guidelines which require frequent modifications in procedures
• perform accurate work without close supervision or oversightwork with confidential records and electronic files related to the position
• develop schematic and workflow diagrams

Preferred Education And Experience

• Two years of related experience

Language Skills

Ability to read, analyze, and interpret common scientific and technical journals, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the college community. Ability to effectively present information orally or in written form. Ability to quickly develop written and verbal communication for mass distribution to customers during college wide network disturbances.

Mathematical Skills

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Licensure, Certification, Registration Or Other Requirements

Must have a valid driver’s license

PHYSICAL DEMANDS

Must be able to lift and/or move up to 25 pounds regularly and occasionally up to 50 pounds.

WORK ENVIRONMENT

May require a flexible schedule, including some weekend and evening work, and occasional exposure to high, precarious places.

While performing the duties of this job, the employee is occasionally exposed to high, precarious places. The noise level in the work environment is usually moderate.

This job requires that the employee occasionally needed to work a flexible schedule to include some weekend and evening work. The work schedule is determined by coordinating/weighing the available technical and labor resources against prioritized work requests and pre-planned special events. Work may be required during scheduled technology implementations and unscheduled system failures.

“This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required and shall not be construed as declaring the specific duties and responsibilities. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his or her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of a similar kind of level of difficulty.”

Supplemental Information

The Jackson College Nepotism policy prohibits hiring of a relative or someone with a familial relationship to work in the same instructional department, office or administrative unit of the College including spouse, child, stepchild, parent, stepparent or sibling of the employee or spouse, aunt, uncle, niece/nephew, grandparent, grandchild, and members of the same household including domestic partner.

Applicants have rights under Federal employment laws . Jackson College is an Equal Opportunity Employer that actively supports workforce diversity.