Network Support Technician

RADgov Inc.; Westborough (MA); On-site; USD 55,000 - 82,000; Full time

Job summary

A tech company in Westborough, Massachusetts, seeks a dedicated IT professional skilled in software installation and hardware troubleshooting. The candidate will handle desktop and laptop issues, configure standard hardware/software, and perform network troubleshooting. Ideal candidates should demonstrate problem-solving skills and the ability to work under pressure. Experience with CFR Part 11 and GxP validation is a plus. Join our innovative team to enhance our technical capabilities.

Qualifications

• Experience with installing and configuring specialized instrument software.
• Knowledge of CFR Part 11 and GxP validation preferred.
• Capable of troubleshooting hardware and software issues.

Responsibilities

• Install and configure company and specialized instrument software.
• Troubleshoot and resolve incidents for desktops/laptops hardware and software issues.
• Install and maintain hardware and computer peripherals.
• Install and maintain hardware and computer peripherals.
• Install and upgrade operating systems and computer software.
• Troubleshoot networking and connection issues.
• Advise on software or hardware upgrades.

Skills

Windows Refresh

Desktop/Laptop troubleshooting

Problem-solving

Networking

Configuration of Hardware/Software

Tools

Windows OS

Imaging tools

Hardware peripherals

Networking basics

Job description

Install and config company and specialized instrument software.

Knowledge of CFR Part 11 and GxP validation preferred.

• Required experience in Windows Refresh, imaging, migration, and deployment.
• Troubleshoot and resolve incidents for desktops/laptops hardware and software issues.
• Installing and configuring County standard Hardware and Software
• Installing and maintaining hardware and computer peripherals.
• Installing and upgrading operating systems and computer software.
• Troubleshooting networking and connection issues.
• Advising on software or hardware upgrades.
• Analytical problem-solving abilities, proactive/positive team player, resourceful, innovative Demonstrate professional organization, documentation, communication, and interpersonal skills Proven multi-tasking skills, including ability to work effectively under pressure, handle heavy volumes and meet demanding deadlines