Field Service Technician

Shrive Technologies LLC; Battle Creek (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

Shrive Technologies LLC seeks an IT Hardware Support Technician to provide hands-on desktop, laptop, tablet and mobile device support on-site in Battle Creek, MI. Responsibilities include imaging, decommissioning, and provisioning, plus on-call rotations to address P1/P2 incidents. Travel to nearby sites is required and mileage is reimbursed.

The role emphasizes strong customer service, documentation in ServiceNow, and collaboration with teams using AD/GPO/SCCM for endpoint management.

Qualifications

• 3+ years minimum relevant experience in IT hardware support.

Responsibilities

• On-Call Support during off-office hours (5:00 PM–8:00 AM), weekends and holidays for P1/P2 tickets.
• Travel to nearby sites as needed (mileage reimbursed).
• Work from Office on daily basis (no WFH).
• Imaging/reimaging Windows OS for desktops/laptops.
• Provision and support wireless devices (BB/Android/iPhone).
• Use remote desktop tools to troubleshoot endpoints.
• Maintain asset inventory and SCCM/AD/GPO configurations.
• Document work using ServiceNow; ensure customer satisfaction.

Job description

Relevant Experience : 3 Years minimum

Certification : A+ Hardware, Microsoft (preferred), ITIL (Preferred), CCNA (preferred)

Hardware Support : PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart Phones, Desk Phones,

Video Conference Rooms Devices (Audio & Video)

Tools : Windows OS, MS Office, O365, Mac OS (preferred)

Ticketing System : ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management)

Others : Excellent Communication – soft skills (read, write & speak)

Skillset

• Ability to perform On-Call Support during Off-Office hours (5:00 PM to 8:00 AM), Sat/Sun and Public Holiday in case of P1/P2 Ticket or any scheduled activity. (Overtime will be taken care).
• Travel to the Near By Site in case of a need (Mileage will be taken care).
• Work from Office on Daily (No WFH)
• Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment
• Hands on experience with Imaging, reimaging Windows Operating system for Desktop, Laptops
• Ability to move/lift/carry up 50 lbs of weight
• Safely move equipment point to point using wheeled carts and vehicles
• IMACD & Asset Inventory experience
• Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.
• Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues.
• Ability to use remote desktop connectivity applications
• Working knowledge of imaging utilities such as Ghost, SCCM, etc
• Delivery and setup of PC equipment to end-users.
• Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction.
• Ability to provision and Support wireless devices.(E.g. Blackberry, Android, and iPhone)
• Demonstrated proficiency in Microsoft OS and Microsoft application.
• Demonstrated proficiency for installation of desktop software and troubleshoot
• Working knowledge of Microsoft Active Directory and GPO
• Strong customer service skills
• Strong troubleshooting skills
• Significant, demonstrated experience with Microsoft Windows operating systems
  • Clients: Windows 10, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 98
  • Servers: 2012, 2008 r2, 2008, 2003, 2000
• Functionally capable with Apple OS X
• Advanced troubleshooting skills with hard drive encryption software
• Advanced level skills in the Microsoft Office Suite
  • Word, Excel, PowerPoint, Outlook configuration issues with Exchange
• Strong client-side remote access troubleshooting skills
• Demonstrate strong skills supporting printers in an enterprise environment
• Advanced knowledge of client-side management tools – Microsoft Active Directory, GPO and Systems Center Configuration Manager (SCCM).
• Strong proficiency in creating and referencing documentation and knowledge articles using Micron tools
• Strong software installation and support skills
• Disciplined, systematic problem solving skills required