IT Support Technician

Lehigh Heavy Forge Corporation; Meadville (Crawford County); On-site; USD 42,000 - 60,000; Full time

Job summary

Lehigh Heavy Forge Corporation in Meadville, PA is seeking a capable IT Technician to handle troubleshooting, setup, and user support for computer hardware and software. You will be the first point of contact for IT issues and help employees and customers stay productive.

The role focuses on installing and configuring hardware and software, diagnosing problems, upgrading systems for security, and maintaining documentation across departments.

Qualifications

• High school diploma or GED, and at least two years related experience and training; or equivalent combination of education and experience.
• Proven problem solving and the ability to present technical information clearly.
• Experience with software maintenance and testing, and some networking basics.

Responsibilities

• Installing and configuring hardware and software components to ensure usability.
• Troubleshooting hardware and software issues.
• Repairing or replacing damaged hardware.
• Installing and upgrading software to ensure security at the user level.
• Performing tests and evaluations of new software and hardware.
• Providing support to users and being the first point of contact for issues.
• Establishing good relationships with all departments and colleagues.
• Managing technical documentation.

Skills

Problem Solving

Presenting Technical Information

Process Improvement

Software Maintenance

Software testing

Basic Networking Skills

Cable Termination

Vendor relationships

Education

High school diploma or GED

Job description

Summary:

Their duties include troubleshooting and diagnosing computer hardware and software issues, setting up computers and assisting employees and customers with IT-related problems.

Essential Duties and Responsibilities:

• Installing and configuring hardware and software components to ensure usability.
• Troubleshooting hardware and software issues.
• Repairing or replacing damaged hardware.
• Installing and upgrading software to ensure security at the user level.
• Performing tests and evaluations of new software and hardware.
• Providing support to users and being the first point of contact for issues.
• Establishing good relationships with all departments and colleagues.
• Managing technical documentation.

Requirements

Education & Experience Requirements:

High school diploma or general education degree (GED), and at least two years related experience and training; or equivalent combination of education and experience.

Required Knowledge and Skills:

• Problem Solving
• Presenting Technical Information
• Process Improvement
• Software Maintenance
• Software testing
• Basic Networking Skills
• Cable Termination
• Vendor relationships