Network Support Technician

ROCS Grad Staffing; Herndon (VA); On-site; USD 38,000 - 52,000; Full time

Job summary

ROCS Grad Staffing in Herndon, VA seeks an Entry Level NOC Technician to monitor networks, troubleshoot issues, and support customers 24/7. The role emphasizes learning and hands-on experience in a mission-critical NOC environment.

The ideal candidate will have a strong technical aptitude, good communication, and a desire to grow in IT, networking, or network engineering. On-site role with potential for training and professional advancement.

Qualifications

• High school diploma or equivalent.
• Bachelor's degree in Engineering, Computer Science, Information Technology, or related field preferred.
• 1+ year of experience with networking, operating systems, computer hardware, software, or networking applications preferred but not required.
• Basic understanding of networking fundamentals, including OSI Model, TCP/IP, DNS, and DHCP.

Responsibilities

• Monitor network management systems and helpdesk channels to identify and respond to technical issues.
• Troubleshoot and resolve problems involving computer hardware, software, networks, system access, applications, and telecommunications.
• Provide professional and timely technical support to internal and external customers.
• Respond to support requests through phone, email, web chat, and ticketing systems.
• Diagnose technical problems, explain solutions clearly, and provide step by step guidance to users.
• Determine the severity and complexity of reported issues and escalate them to the appropriate technical team when necessary.
• Maintain accurate documentation of customer requests, troubleshooting steps, services provided, and issue status.
• Communicate effectively with customers, colleagues, and senior personnel.
• Support continuous 24/7 network operations, including evenings, overnight shifts, weekends, and holidays.

Skills

Networking basics

Troubleshooting

Customer support

Documentation

Education

High school diploma or equivalent

Bachelor's degree preferred in Engineering/CS/IT

Tools

ServiceNow

SolarWinds

Job description

We are seeking an Entry Level NOC Technician to join our Network Operations Center team in Herndon, VA. This position is responsible for monitoring network systems, troubleshooting technical issues, supporting customers and end users, and escalating issues when additional technical expertise is needed. This is an excellent opportunity for someone interested in building a career in network operations, IT, or network engineering. Candidates with strong technical aptitude and a willingness to learn are encouraged to apply.

What You'll Do

• Monitor network management systems and helpdesk channels to identify and respond to technical issues.
• Troubleshoot and resolve problems involving computer hardware, software, networks, system access, applications, and telecommunications.
• Provide professional and timely technical support to internal and external customers.
• Respond to support requests through phone, email, web chat, and ticketing systems.
• Diagnose technical problems, explain solutions clearly, and provide step by step guidance to users.
• Determine the severity and complexity of reported issues and escalates them to the appropriate technical team when necessary.
• Maintain accurate documentation of customer requests, troubleshooting steps, services provided, and issue status.
• Communicate effectively with customers, colleagues, and senior personnel.
• Support continuous 24/7 network operations, including evenings, overnight shifts, weekends, and holidays.

What We're Looking For

• High school diploma or equivalent required.
• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field preferred.
• 1+ year of experience with networking, operating systems, computer hardware, software, or networking applications preferred but not required.
• Basic understanding of networking fundamentals, including OSI Model, TCP/IP, DNS, and DHCP.
• Strong interest in network engineering, information technology, or a related technical field.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to troubleshoot problems, think critically, and learn new technologies.
• Experience with enterprise ticketing or monitoring tools such as ServiceNow or SolarWinds is preferred but not required.
• Must be able to pass a background check and drug screening.
• U.S. citizenship is required due to the nature of the work and contract requirements.
• Schedule
• This position supports a 24/7 Network Operations Center, so candidates must be comfortable working nontraditional schedules, including nights, weekends, and holidays.

Why Consider This Opportunity?

This is a great opportunity for an entry level IT or networking professional to gain hands-on experience in a mission-critical Network Operations Center environment. The role offers exposure to network monitoring, technical troubleshooting, enterprise support systems, and network engineering while working alongside experienced technical professionals.