Network Operations Center Technician 1

ROCS Grad Staffing; Reston (VA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Job summary

A technology staffing company in Reston is seeking an entry-level network support specialist. In this role, you'll provide Tier 1 help desk support, monitor network issues, and ensure customer satisfaction. Ideal candidates are passionate about technology and have foundational networking knowledge. This position offers a pay range of $65,000 to $75,000 annually, with opportunities for growth in a dynamic team environment.

Qualifications

• 1+ years of experience with networking, operating systems, and IT support preferred.
• Ability to obtain a security clearance.
• Strong organizational skills with the ability to manage multiple tasks.

Responsibilities

• Provide Tier 1 Help Desk support for technical problems.
• Monitor network management systems for prompt issue resolution.
• Document all service requests and actions taken.

Skills

Networking fundamentals

Customer service

Problem-solving

Communication skills

Education

High School diploma

Bachelor’s degree in Engineering, Computer Science, Information Technology

Tools

ServiceNow

SolarWinds

Job description

Join a growing Network Operations Center team and play a critical role in ensuring smooth, uninterrupted operations. This is an excellent opportunity for someone passionate about technology, eager to learn, and looking to grow their career in network engineering and IT support. You’ll gain hands-on experience, work across a variety of systems, and contribute to maintaining 24/7 operational excellence.

Why You Want to Work Here: This role offers a chance to work with a variety of systems and contribute to 24/7 operational excellence.

Responsibilities:

• Provide Tier 1 Help Desk support by analyzing and resolving technical problems related to hardware, software, networking, systems access, and telecommunications.
• Monitor network management systems and helpdesk channels (phones, email, web chat) to ensure prompt issue resolution.
• Maintain high levels of customer service, professionalism, and timeliness while interfacing with internal and external users.
• Communicate effectively with customers, colleagues, and senior personnel to explain solutions and guide users step-by-step.
• Diagnose problems, determine severity and complexity, and escalate to Tier II or appropriate specialists when necessary.
• Document all service requests, actions taken, and status updates accurately within enterprise ticketing systems.
• Contribute to maintaining 24/7 operational coverage, including nights, weekends, and holidays, as part of a shift rotation.

Requirements:

• High School diploma required; Bachelor’s degree in Engineering, Computer Science, Information Technology, or related field preferred.
• 1+ years of experience with networking, operating systems, and IT support preferred (computer hardware, software, and networking applications).
• Foundational knowledge of networking fundamentals (OSI Model, TCP/IP, DNS, DHCP).
• Strong interest in network engineering and commitment to continuous learning.
• Ability to obtain a security clearance.
• Must pass background check and drug screening.
• Strong organizational skills with the ability to manage multiple tasks.
• Excellent oral and written communication skills to explain technical concepts clearly.
• Experience with enterprise ticketing and monitoring tools (ServiceNow, SolarWinds) preferred, but not required.

Shift Schedules:

• Morning Shift: 6:00 AM – 4:00 PM
• Mid Shift: 2:00 PM – 12:00 AM
• Night Shift: 10:00 PM – 8:00 AM
• Rotating 10-hour shifts (4-3-3-4 same shift rotation)

Base pay range: $65,000.00/yr - $75,000.00/yr

Seniority level: Entry level

Employment type: Full-time

Job function: Engineering and Information Technology

Industries: Staffing and Recruiting and Engineering Services

Note: Medical insurance and Vision insurance may be offered.