Network Engineer

Synergy Business Consulting, Inc.; Nashville (TN); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid on-site schedule

Full benefits after conversion

Job summary

Synergy Business Consulting, Inc. in Nashville is seeking a Network Engineer I to join a tight-knit MSP team. You will troubleshoot WAN/LAN issues, support DR processes, and grow into higher-level NOC responsibilities.

Two onsite days per week are required, with hybrid flexibility and full benefits eligibility after conversion to full-time. Ideal for someone building a real networking career beyond help desk.

Qualifications

• 1+ years of hands-on networking experience in NOC/service desk/IT support.
• Familiarity with Fortinet and Cisco environments.
• Methodical troubleshooting approach rather than guesswork.
• Comfort using a ticketing system and documenting work clearly.
• Nice-to-haves: Network+ or CCNA/Fortinet NSE 3/4.

Responsibilities

• Troubleshoot and resolve low- to medium-complexity network incidents across WAN, LAN, routers and firewalls.
• Support disaster recovery processes and communicate clearly during outages.
• Build fluency in remote access tools like VPN and Citrix while monitoring alerts.
• Manage your ticket queue from open to resolution using ConnectWise.
• Collaborate with client contacts and internal teams to explain issues under pressure.
• Gain exposure to LAN, WAN, and wireless network design as you grow.

Skills

Networking fundamentals

Fortinet environments

Cisco environments

Troubleshooting approach

Documentation practices

Ticketing system usage

Clear communication under pressure

Education

Bachelor's degree in IT or related field

Tools

ConnectWise

Citrix

VPN

Job description

If you want to build a real career in networking, not just hold down a help desk seat, this is where that starts. A leading managed service provider is looking for a Network Engineer I to join a tight-knit six-person team supporting network infrastructure for clients across different sectors. This is a role for someone who wants their next two years to look nothing like their last two.

What You'll Own

• You'll troubleshoot and resolve low- to medium-complexity network incidents across WAN, LAN, routers, and firewalls, both remotely and on-site


• You'll get hands-on experience supporting disaster recovery processes and communicating clearly during planned and unplanned outages


• You'll build fluency in remote access tools like VPN and Citrix while monitoring system alerts and maintaining uptime for client environments


• You'll manage your own ticket queue from open to resolution using ConnectWise, developing the documentation habits that senior engineers rely on


• You'll work directly with client contacts and internal teams, learning how to communicate technical issues clearly under pressure


• You'll gain exposure to LAN, WAN, and wireless network design and deployment as you grow into higher-level NOC responsibilities

What You Bring

Must-haves:

• 1+ years of hands-on experience with networking fundamentals, whether from a NOC, service desk, or IT support role


• Familiarity with Fortinet and Cisco environments


• A genuine, methodical approach to troubleshooting rather than guesswork


• Comfort working in a ticketing system and documenting your work clearly

Nice-to-haves:

• Network+ certification or progress toward CCNA or Fortinet NSE 3/4


• Experience with voice technologies like VoIP or PBX


• A bachelor's degree in IT or a related field, or equivalent hands-on experience

What We Offer

• A clear, visible path to growth. This role could be just an entry point, not the ceiling


• A modern, high-energy NOC environment.


• A predictable 8-to-5 schedule with no weekend work


• Hybrid flexibility with only two required onsite days per week


• Full benefits eligibility upon conversion to full-time

About the Team

You’ll join a NOC team with a clear structure that has each other's back and takes pride in keeping client networks running without disruption.