Entry-Level NOC Technician — Network Operations Support

ROCS Grad Staffing; Herndon (VA); On-site; USD 38,000 - 52,000; Full time

Job summary

ROCS Grad Staffing in Herndon, VA seeks an Entry Level NOC Technician to monitor networks, troubleshoot issues, and support customers 24/7. The role emphasizes learning and hands-on experience in a mission-critical NOC environment.

The ideal candidate will have a strong technical aptitude, good communication, and a desire to grow in IT, networking, or network engineering. On-site role with potential for training and professional advancement.

Qualifications

• High school diploma or equivalent.
• Bachelor's degree in Engineering, Computer Science, Information Technology, or related field preferred.
• 1+ year of experience with networking, operating systems, computer hardware, software, or networking applications preferred but not required.
• Basic understanding of networking fundamentals, including OSI Model, TCP/IP, DNS, and DHCP.

Responsibilities

• Monitor network management systems and helpdesk channels to identify and respond to technical issues.
• Troubleshoot and resolve problems involving computer hardware, software, networks, system access, applications, and telecommunications.
• Provide professional and timely technical support to internal and external customers.
• Respond to support requests through phone, email, web chat, and ticketing systems.
• Diagnose technical problems, explain solutions clearly, and provide step by step guidance to users.
• Determine the severity and complexity of reported issues and escalate them to the appropriate technical team when necessary.
• Maintain accurate documentation of customer requests, troubleshooting steps, services provided, and issue status.
• Communicate effectively with customers, colleagues, and senior personnel.
• Support continuous 24/7 network operations, including evenings, overnight shifts, weekends, and holidays.

Skills

Networking basics

Troubleshooting

Customer support

Documentation

Education

High school diploma or equivalent

Bachelor's degree preferred in Engineering/CS/IT

Tools

ServiceNow

SolarWinds

Job description

ROCS Grad Staffing in Herndon, VA seeks an Entry Level NOC Technician to monitor networks, troubleshoot issues, and support customers 24/7. The role emphasizes learning and hands-on experience in a mission-critical NOC environment.

The ideal candidate will have a strong technical aptitude, good communication, and a desire to grow in IT, networking, or network engineering. On-site role with potential for training and professional advancement.