Network Support Specialist Information Technology Dayton, OH

The Reynolds and Reynolds Company; Dayton (OH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision, and life insurance

401(k) with 6% matching

Paid time off

Onsite dining facility with complimentary meals

Fitness center

Onsite medical center

Job summary

A prominent technology firm in Dayton is seeking a Network Support Specialist to manage dealership computer hardware and networking issues. The role requires expertise in troubleshooting data communication equipment, strong communication skills, and a good understanding of network infrastructure. Associates enjoy comprehensive benefits including medical insurance, 401(k) matching, and various wellness amenities.

Qualifications

• Knowledge and troubleshooting skills in network and telecommunications.
• Strong oral and written communication skills required.
• Experience with network infrastructure and data transfer.

Responsibilities

• Troubleshoot and repair network hardware issues.
• Ensure customer satisfaction by interacting with clients.

Skills

Network and telecommunications knowledge

Strong communication skills

Experience configuring network equipment

Basic knowledge of Microsoft Windows products

Job description

Overview

Job Description: As a Network Support Specialist, you will serve as the single point of ownership for dealership computer hardware and networking issues. This can include troubleshooting and repairing problems with data communication equipment, routers, switches and firewalls. You will interact with both internal and external customers to ensure the highest level of customer satisfaction is achieved.

Training

For a new associate coming in, the training curve for this team is typically about 3+ years. The skill involved in troubleshooting networks can pretty much only be learned by experience, as most of the networks built seldom follow the rules stated in the books.

Responsibilities

• Serve as the single point of ownership for dealership computer hardware and networking issues.
• Troubleshoot and repair problems with data communication equipment, routers, switches and firewalls.
• Interact with internal and external customers to ensure the highest level of customer satisfaction.

Qualifications

• Network and telecommunications knowledge and troubleshooting skills
• Strong communication skills (oral and written)
• Knowledge of building and supporting the network infrastructure that all servers, clients and applications use to transfer their data
• Experience configuring network equipment, routers, switches, firewalls, wireless; good understanding of the routing protocols, filters, data segregation, security features, telecommunications and IP Subnetting
• Basic knowledge of Microsoft Windows products

Benefits

Our associates receive medical, dental, vision, and life insurance. We also offer company contributions to your HSA, 6% match on 401(k), and a work/life balance with paid time off. At our Dayton office, you can take advantage of our great training programs and facility amenities, including an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center. We also offer a wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation. Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.