Software Support Specialist Dayton, OH

REYNOLDS & REYNOLDS CO; Dayton (OH); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

HSA contributions

401(k) match

Paid time off

Onsite dining facility

Fitness center

Volunteering initiatives

Job summary

A technology solutions company in Dayton is seeking a Software Support Specialist to deliver outstanding technical support to customers. The role requires handling software issues and ensuring customer satisfaction while participating in training programs for knowledge enhancement. Ideal candidates should have a Bachelor's degree or equivalent experience, strong problem-solving skills, and excellent communication abilities. This position offers comprehensive benefits including insurance, 401(k) matching, and various wellness activities.

Qualifications

• Bachelor's degree or equivalent technical experience preferred.
• Ability to think critically, analytically, and problem solve.
• Excellent customer service skills.
• Exceptional written and verbal communication skills.
• Ability to work in a team environment.

Responsibilities

• Act as the single point of ownership for computer software issues.
• Ensure customer satisfaction through technical support.
• Opportunity to enhance knowledge through various certifications.

Skills

Critical thinking

Analytical skills

Problem solving

Customer service

Communication skills

Teamwork

Education

Bachelor's degree or equivalent technical experience

Job description

Overview

We are looking for Software Support Specialists who will interact with both internal and external customers to deliver a high level of technical support.

Responsibilities

As a Software Support Specialist, you will serve as the single point of ownership for computer software issues and be responsible for ensuring customer satisfaction. You will also have the opportunity to increase your knowledge through various certifications.

Requirements

• Bachelor's degree or equivalent technical experience preferred
• Ability to think critically, analytically, and problem solve
• Excellent customer service skills
• Exceptional written and verbal communication skills
• Ability to work in a team environment

Benefits

Our associates receive medical, dental, vision, and life insurance. We also offer company contributions to your HSA, a 6% match on 401(k), and a work/life balance with paid time off.

At our Dayton office, you can take advantage of our great training programs and facility amenities, including an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center. We also offer a wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation.

Equal Opportunity

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.