Customer Service - Software Support

The Reynolds and Reynolds Company; United States; On-site; USD 38,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, vision, and life insurance

6% match on 401(k)

Healthy work/life balance with paid time off

Onsite dining with complimentary meals

Fitness center and onsite medical center

6% 401(k) match

Paid time off

Onsite training

Complimentary meals (breakfast & lunch

Onsite fitness center

Onsite medical center

Sports and social leagues

Job summary

A leading software support firm in the United States is seeking a Customer Service Associate to provide high-quality product support. You will communicate with customers to understand their needs and expectations. The ideal candidate will have strong communication skills and the ability to work in a team. Benefits include insurance, 401(k) contributions, and onsite amenities for a healthy work-life balance.

Qualifications

• Associate’s degree or equivalent customer service experience preferred.
• Exceptional written and verbal communication skills.
• Ability to think critically, analytically, and problem-solve.
• Ability to work in a team environment.

Responsibilities

• Communicating with customers to gather information and understand their needs.
• Providing high-quality product support based on customer requirements.

Skills

Written communication

Verbal communication

Critical thinking

Teamwork

Education

Associate degree or equivalent

Job description

Job Overview

Our Customer Service – Software Support team regularly interacts with internal and external clients, earning a reputation for delivering the highest level of product support. This role is a stepping stone for associates who want to grow within the company, gain certifications on our products and services for dealerships, and deepen industry knowledge.

Responsibilities

You will spend the majority of your day communicating with customers to gather information, understand their needs and expectations, and provide high‑quality product support.

Requirements

• Associate’s degree or equivalent customer service experience preferred
• Exceptional written and verbal communication skills
• Ability to think critically, analytically, and problem‑solve
• Ability to work in a team environment

Benefits

Our associates receive medical, dental, vision, and life insurance. We also offer company contributions to your HSA, a 6% match on 401(k), and a healthy work/life balance with paid time off. At our Dayton office, you can enjoy great training programs, onsite dining with complimentary breakfast and lunch, a fitness center, an onsite medical center, and a variety of sports and social leagues.

EEO Statement

Reynolds and Reynolds is an equal opportunity employer.