Network Support Specialist, Enterprise Services & VoIP

RITTER COMMUNICATIONS HOLDINGS, LLC; Jonesboro (AR); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid training

Paid leave

Flexible spending accounts

Tuition reimbursement

Company discounts

Free gym membership

Life insurance

Job summary

Rightfiber, based in Jonesboro, AR, seeks an experienced Network Support Specialist to join our Enterprise Network Operations team. You will provision enterprise services, handle move/add/change and disconnect orders, and serve as a point of contact for Field Operations.

The role requires adapting to changing networks, learning new technologies, and working both independently and with teammates to deliver reliable service across copper, fiber and Ethernet platforms.

Qualifications

• Bachelor’s degree in Computer Science, Networking, or a related field required.
• Cisco CCNA, Nokia NRS, CompTIA or similar certifications preferred.
• Experience with provisioning, move/add/change, and customer coordination with enterprise services.

Responsibilities

• Provision new service, disconnects, suspends, and reconnects per orders.
• Coordinate complex order assignments across teams.
• Maintain records: cut sheets, facility records, trouble records.
• Manage directory number portability requests.
• Troubleshoot and test service delivery.
• Activate voice, video and data services across copper, fiber and Ethernet.
• Interact with Engineering, Field Ops, NOC, and customers.
• Perform other related duties as assigned.

Skills

Routers & networks

LAN/WAN

TCP/IP

Routing & Switching

VLAN

SD-WAN

VOIP

Wireshark

Telnet/SSH

Wi-Fi

Troubleshooting

Communication

Teamwork

Education

Bachelor’s degree in Computer Science or Networking

Cisco CCNA or similar certification

Tools

Wireshark

Visio

Excel

Word

PowerPoint

Job description

Rightfiber, based in Jonesboro, AR, seeks an experienced Network Support Specialist to join our Enterprise Network Operations team. You will provision enterprise services, handle move/add/change and disconnect orders, and serve as a point of contact for Field Operations.

The role requires adapting to changing networks, learning new technologies, and working both independently and with teammates to deliver reliable service across copper, fiber and Ethernet platforms.