Fiber Network Support Specialist (AR)

Brightspeed; Jacksonville (AR); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K with company match

Employee assistance program

Job summary

A leading telecommunications company in Jacksonville, AR, is seeking a Technical Support Specialist to enhance customer experiences by assisting technicians with service issues. Role includes maintaining inventory systems and ensuring data integrity. Ideal candidates have a high school diploma and telecom experience, and must reside in Arkansas. Join a team dedicated to providing top-tier service and enjoy a robust benefits program including healthcare and retirement package.

Qualifications

• Must reside in Arkansas.
• One to two years of telecommunications experience.
• Fluent in Excel, including building spreadsheets.

Responsibilities

• Take phone calls and chats from technicians to assist with issues.
• Answer questions and analyze problems to ensure excellent customer experience.
• Maintain data integrity of inventory systems.

Skills

Communication skills

Problem-solving

Organizational skills

Technical knowledge

Detail-oriented

Education

High School Diploma/GED

Vocational training in a related field

Associate degree in Electronics/Communications/Computer Science

Tools

Excel

Microsoft Suite

Job description

A leading telecommunications company in Jacksonville, AR, is seeking a Technical Support Specialist to enhance customer experiences by assisting technicians with service issues. Role includes maintaining inventory systems and ensuring data integrity. Ideal candidates have a high school diploma and telecom experience, and must reside in Arkansas. Join a team dedicated to providing top-tier service and enjoy a robust benefits program including healthcare and retirement package.