Network Support Specialist

Ritter Communications; Jonesboro (AR); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) with company match

Tuition reimbursement

Paid training

Paid leave

Company discounts

Free gym membership

Life insurance

Short-term disability

Long-term disability

Job summary

Rightfiber is seeking an experienced Network Support Specialist to join the Network Operations team. You will provide operational support for enterprise customers, provisioning services, and handling move/add/change and disconnect orders.

You may serve as a POC for Field Operations, working independently or in a team to adapt to new technologies and processes. Responsibilities include coordinating orders, maintaining records, troubleshooting service delivery, and activating voice, video and data

Qualifications

• Strong customer service focus.
• Foundational knowledge of routers and networks.
• Understanding of LAN/WAN protocols: Ethernet, Wi‑Fi, VLAN, TCP/IP, Routing, Switching, ACL, SD‑WAN.
• Understanding of OSI model.
• Understanding of VOIP.
• Knowledge of networking tools: Telnet, SSH, ping, traceroutes, Wireshark.
• Experience with Visio, Excel, Word, PowerPoint.

Responsibilities

• Provision enterprise services and move/add/change/disconnect orders.
• Coordinate complex orders between departments.
• Maintain records and trouble tickets.
• Manage directory number portability requests.
• Troubleshoot and test service delivery.
• Activate voice, video and data across copper, fiber and Ethernet.
• Troubleshoot virtualization services.
• Collaborate with Engineering, Field Ops, NOC and customers.
• Perform related duties as assigned.

Skills

Customer service

Networking basics

LAN/WAN protocols

VOIP

Troubleshooting

Team collaboration

Communication

Education

Bachelor's degree in Computer Science or Networking

Cisco CCNA

Tools

Wireshark

Visio

Excel

PowerPoint

Job description

Rightfiber is one of the nation's largest privately held telecommunications platforms, formed through the merger of Ritter Communications and Great Plains Communications in 2026. The combined organization operates across a 20-state footprint serving over 400 communities with reliable high-speed residential and business internet technology. With over 100 years of experience, Rightfiber is committed to doing right by its employees, customers and the communities it serves by delivering best-in-class solutions for homes, businesses and beyond.

We are looking for an experienced Network Support Specialist to join our team.

General Summary:

The Network Support Specialist is a part of the Rightfiber Network Operations team responsible for providing overall operational support to Rightfiber's Enterprise customers, to include provisioning enterprise services, move/add/change and disconnect orders. The role may also serve as a POC for Field Operations. Success in this role is highly reliant on the ability to adapt to rapidly changing environments, networks, learn new technologies and processes quickly, and the ability to work both independently and in a team environment.

Essential Job Functions:

• Provisions new service, disconnects service, suspends, and reconnects, facility changes, feature changes, CPE activation, and/or fulfilling other service delivery requests;
• Interdepartmental coordination of complex order assignment and fulfillment;
• Responsible for fulfilling orders requiring new assignment, facility changes and completions;
• Responsible for record keeping such as: maintaining cut sheets, updating facility records, and updating trouble records;
• Manages directory number portability requests;
• Troubleshoot and test customer service delivery;
• Activates voice, video and data services across copper, fiber and Ethernet platforms;
• Troubleshoots virtualization services;
• Participates in a team environment; providing valuable input and suggestions;
• Interacts with Engineering, Field Operations, NOC, and end-customers;
• Performs all other related duties as assigned.

Knowledge, Skills, and Abilities

• Strong customer service focus;
• Foundational knowledge and understanding of routers and networks;
• Demonstrated understanding of LAN/WAN protocols and technologies including Ethernet, Wi-Fi, VLAN, TCP/IP, Routing, Switching, ACL, and SD WAN;
• Demonstrated understanding of the OSI model;
• Demonstrated understanding of VOIP;
• Knowledge of common networking tools and troubleshooting methodologies including Telnet, SSH, ping, traceroutes, and Wireshark;
• Skill in commonly used software such as Visio, Excel, Word, and Power Point;
• Ability to function and work well individually and in a team environment;
• Skill in oral and written communication;
• Skill in reading and interpreting technical documents and information;
• Skill in maintaining a high level of customer focus.

Education and Experience:

Relevant technical field experience or Bachelor's Degree in Computer Science, Networking, or a similar field required. Cisco CCNA, Nokia NRS, CompTIA, or similar certifications preferred.

Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

We strive to maintain a drug-free workplace.

We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.