Enterprise Network Support Specialist

Wishalicious; Little Rock (AR); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Tuition reimbursement

Paid training

Paid leave

Gym membership

Company discounts

Job summary

Rightfiber is seeking an experienced Network Support Specialist to join our Network Operations team. You will provide operational support for enterprise services, handle move/add/change requests, and serve as a point of contact for Field Operations while collaborating across engineering and NOC teams.

You will troubleshoot service delivery, activate voice/video/data services on multiple platforms, and help maintain accurate network records.

Qualifications

• Relevant technical field experience or Bachelor’s Degree in Computer Science, Networking, or a similar field required.
• Cisco CCNA, Nokia NRS, CompTIA, or similar certifications preferred.

Responsibilities

• Provision and manage enterprise services and move/add/change/disconnect orders.
• Coordinate complex orders and fulfillment between teams.
• Maintain records: cut sheets, facility records, trouble logs.
• Manage directory number portability requests.
• Troubleshoot and test service delivery across copper, fiber and Ethernet.
• Activate voice, video and data services; troubleshoot virtualization services.
• Collaborate with Engineering, Field Ops, NOC and customers.
• Perform other duties as assigned.

Skills

Customer service

Networking basics

LAN/WAN protocols

OSI model

VOIP

Troubleshooting tools

Wireshark

Office software

Communication skills

Documentation reading

Team player

Education

Bachelor’s Degree in Computer Science or Networking

Tools

Cisco CCNA

Nokia NRS

CompTIA

Job description

Rightfiber is seeking an experienced Network Support Specialist to join our Network Operations team. You will provide operational support for enterprise services, handle move/add/change requests, and serve as a point of contact for Field Operations while collaborating across engineering and NOC teams.

You will troubleshoot service delivery, activate voice/video/data services on multiple platforms, and help maintain accurate network records.