Enterprise Network Support Pro: Provisioning & Troubleshooting

Ritter Communications; Jonesboro (AR); Presencial; USD 52 000 - 76 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health, dental, vision insurance

401(k) with company match

Tuition reimbursement

Paid training

Paid leave

Company discounts

Free gym membership

Life insurance

Short-term disability

Long-term disability

Resumo da oferta

Rightfiber is seeking an experienced Network Support Specialist to join the Network Operations team. You will provide operational support for enterprise customers, provisioning services, and handling move/add/change and disconnect orders.

You may serve as a POC for Field Operations, working independently or in a team to adapt to new technologies and processes. Responsibilities include coordinating orders, maintaining records, troubleshooting service delivery, and activating voice, video and data

Qualificações

• Strong customer service focus.
• Foundational knowledge of routers and networks.
• Understanding of LAN/WAN protocols: Ethernet, Wi‑Fi, VLAN, TCP/IP, Routing, Switching, ACL, SD‑WAN.
• Understanding of OSI model.
• Understanding of VOIP.
• Knowledge of networking tools: Telnet, SSH, ping, traceroutes, Wireshark.
• Experience with Visio, Excel, Word, PowerPoint.

Responsabilidades

• Provision enterprise services and move/add/change/disconnect orders.
• Coordinate complex orders between departments.
• Maintain records and trouble tickets.
• Manage directory number portability requests.
• Troubleshoot and test service delivery.
• Activate voice, video and data across copper, fiber and Ethernet.
• Troubleshoot virtualization services.
• Collaborate with Engineering, Field Ops, NOC and customers.
• Perform related duties as assigned.

Conhecimentos

Customer service

Networking basics

LAN/WAN protocols

VOIP

Troubleshooting

Team collaboration

Communication

Formação académica

Bachelor's degree in Computer Science or Networking

Cisco CCNA

Ferramentas

Wireshark

Visio

Excel

PowerPoint

Descrição da oferta de emprego

Rightfiber is seeking an experienced Network Support Specialist to join the Network Operations team. You will provide operational support for enterprise customers, provisioning services, and handling move/add/change and disconnect orders.

You may serve as a POC for Field Operations, working independently or in a team to adapt to new technologies and processes. Responsibilities include coordinating orders, maintaining records, troubleshooting service delivery, and activating voice, video and data