Network Support Engineer

Brilliant Computers; Maryland; On-site; USD 65,000 - 95,000; Full time

Job summary

Brilliant Computers is seeking a Network Hands & Feet Engineer to provide onsite support, enabling remote troubleshooting and remediation for enterprise network infrastructure. You will connect to devices via console, assist with rack access and power cycling, and coordinate with the Remote Support Team to verify post-installation status.

Ideal candidates have a related degree and 2+ years of hands-on experience, familiarity with TCP/IP, VLANs, switches, routers, and firewalls, and strong

Qualifications

• Bachelor’s degree or Diploma in Computer Science, IT, Network Engineering, or related field (preferred).
• 2+ years of hands-on experience supporting enterprise network infrastructure.
• Basic knowledge of TCP/IP, VLANs, switches, routers, and firewalls.
• Experience with console connections and network device installation.
• Familiarity with structured cabling and patch panels.
• Ability to follow technical instructions and documented procedures.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and remote collaboration skills.
• Ability to travel to customer locations when required.
• Willingness to obtain Working at Heights and Medical Fitness Certificates.

Responsibilities

• Provide physical onsite support to enable remote troubleshooting and remediation.
• Connect to network devices via console as instructed by Remote Support Team.
• Provide physical access support (rack access, locating devices/ports, power cycling).
• Conduct visual verification and reporting of LEDs, link status, alarms, and cabling condition.
• Rack mounting/unmounting and cable management per site rules.
• Perform basic configuration actions only when instructed and approved.
• Follow runbooks precisely without deviation; assist with post-install verification.

Skills

Network troubleshooting

English communication

Independent work

Remote teamwork

Documentation

Customer service

Onsite support

Cabling basics

Hardware diagnostics

Education

Bachelor’s degree or Diploma in IT/Networks

Tools

PuTTY/terminal software

Console cables

RJ45/USB adapters

Cable dress/patch panels

Multimeter

Laptop with admin tools

MS Teams/Zoom

Job description

Hands & Feet (H&F) Support

• Physical onsite assistance to enable remote troubleshooting and remediation.
• Console connectivity to network devices (switch/router/firewall) as instructed by the RemoteSupport Team.
• Providing physical access support to the Remote Support Team (e.g., opening racks, locatingdevices/ports, power cycling per instruction).
• Visual verification and reporting (LED status, link status, alarms, fan/power status, cablingcondition).

Network Hands & Feet Engineer must have basic understanding of network devices sufficient to:

• Identify network equipment types, ports, power supplies, up links, and patch panel layouts.
• Follow remote instructions accurately (step-by-step) without deviating from approvedrunbooks.
• Perform basic checks: link lights, port mapping verification, cable reseat, label verification.

Network Device Rack & Stack

• Rack mounting/unmounting of network devices per site rules and safety practices.
• Patch and dress cables to basic professional standard (as instructed).
• Coordinate with Remote Support Team for post-install verification.

Basic Configuration

Perform basic level initial actions (only as instructed by the Remote Support Team), suchas:

• Connecting console and granting remote access session (screen share/terminal accesswhere applicable).
• Executing clearly provided command steps (copy/paste) when approved.
• Applying basic baseline actions (e.g., set management IP/VLAN) only when explicitlyinstructed and approved

Requirements

Bachelor's degree or Diploma in Computer Science, Information Technology, Network Engineering, or a related field (preferred).

2+ years of hands-on experience supporting enterprise network infrastructure.

Basic knowledge of networking concepts, including TCP/IP, VLANs, switches, routers, and firewalls.

Experience with console connections and network device installation.

Familiarity with structured cabling and patch panels.

Ability to follow technical instructions accurately and work within documented procedures.

Strong troubleshooting and problem-solving skills.

Excellent communication skills and ability to work effectively with remote technical teams.

Ability to work independently at customer sites.

Willingness to travel to customer locations when required.

Working at Heights Training Certificate.

Medical Fitness Certificate.

Required Tools

• 16 Gb Usb drives with FAT32 compatibility, console cables and good internet connectivity modem
• Good internet connectionLaptop (with console software like PuTTY) and proper console drivers
• Pen drive Minimum: 4 to 8GB without any data (May be required to format)
• Console Cable - RJ45-to-USB (For Cisco C9300L-24P)
• Console cable - RJ45-to-USB-C
• Console cable - RJ45-to-mini-USB
• Multimeter (to check power output if needed)
• Laptop – MS Teams, Zoom, Putty ,WebexCat5 cable (Straight 1, Crossover cable 1)
• 4G Connection Dongle
• Basic Screwdriver Kit
• PPE Kits

Preferred Qualifications

• Cisco CCNA or equivalent networking certification.
• Experience supporting Cisco, Juniper, HPE/Aruba, Fortinet, Palo Alto, or similar networking equipment.
• Experience working in data centers or enterprise network environments.
• Familiarity with ITIL processes and ticketing systems.

Key Skills

• Proficient in English Language
• Network Device Installation
• Hands & Feet Support
• Rack & Stack
• Structured Cabling
• Console Access
• Switches, Routers & Firewalls
• Basic Network Configuration
• Hardware Troubleshooting
• Communication & Customer Service
• Documentation & Reporting