Network & Server Engineer — Growth Path in Client Infra

Integrated Network Concepts; Avon Lake (OH); On-site; USD 52,000 - 77,000; Full time

Benefits offered by this job

Subsidized Health Care

Dental

Vision

Paid vacation and holidays

401k

Job summary

Integrated Network Concepts is seeking a self-driven Network/Server Engineer to design, implement, and maintain network and server solutions for small businesses. The role involves diagnosing issues, providing remote and on-site support, and collaborating with our Solutions Engineering team to deliver right-sized infrastructure.

The position offers growth into a variety of technical roles within a small-to-mid sized MSP environment in Ohio, with emphasis on customer service, technical accuracy,

Qualifications

• Experience in Networking, Server, and/or endpoint support/management.
• Understanding of networks, computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve complex technical issues.
• Prior experience as a network and/or computer engineer.

Responsibilities

• Serve as a primary point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Record events and problems and their resolution in logs
• Assist with the design of solutions as requested by our Solutions Engineering team
• Provide technical assistance to manage client infrastructure by providing diagnostics, trouble-shooting, and technical documentation

Skills

Networking experience

Server management

Endpoint support

Technical communication

Customer focus

Job description

Integrated Network Concepts is seeking a self-driven Network/Server Engineer to design, implement, and maintain network and server solutions for small businesses. The role involves diagnosing issues, providing remote and on-site support, and collaborating with our Solutions Engineering team to deliver right-sized infrastructure.

The position offers growth into a variety of technical roles within a small-to-mid sized MSP environment in Ohio, with emphasis on customer service, technical accuracy,