NetworkServer Engineer

Integrated Network Concepts; Avon Lake (OH); On-site; USD 52,000 - 77,000; Full time

Benefits offered by this job

Subsidized Health Care

Dental

Vision

Paid vacation and holidays

401k

Job summary

Integrated Network Concepts is seeking a self-driven Network/Server Engineer to design, implement, and maintain network and server solutions for small businesses. The role involves diagnosing issues, providing remote and on-site support, and collaborating with our Solutions Engineering team to deliver right-sized infrastructure.

The position offers growth into a variety of technical roles within a small-to-mid sized MSP environment in Ohio, with emphasis on customer service, technical accuracy,

Qualifications

• Experience in Networking, Server, and/or endpoint support/management.
• Understanding of networks, computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve complex technical issues.
• Prior experience as a network and/or computer engineer.

Responsibilities

• Serve as a primary point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Record events and problems and their resolution in logs
• Assist with the design of solutions as requested by our Solutions Engineering team
• Provide technical assistance to manage client infrastructure by providing diagnostics, trouble-shooting, and technical documentation

Skills

Networking experience

Server management

Endpoint support

Technical communication

Customer focus

Job description

Job Description

Are you drawn to technology and have a desire to grow your technical knowledge into a meaningful career? Would you like to work for a company where you can grow into a variety of technical positions over time? If so, Integrated Network Concepts has a meaningful position for you. At Integrated Network Concepts, the potential for growth is very high.

INTEGRATED NETWORK CONCEPTS (INC) is seeking a self-driven Network/Server Engineer who can provide competent assistance to small businesses with moderately complex networks. The Network Engineer is responsible for implementing, maintaining, and evolving network, server, and end point solutions for our clients. Solutions can consist of hardware, system software, security and other components. This often requires enough business savvy to understand regulations, budget constraints, and other pressures a client’s business might have to design a right-sized solution.

Responsibilities

• Serve as a primary point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Record events and problems and their resolution in logs
• Assist with the design of solutions as requested by our Solutions Engineering team
• Provide technical assistance to manage client infrastructure by providing diagnostics, trouble-shooting, and technical documentation

Requirements

• Previous experience in Networking, Server, and/or endpoint support/management
• Understanding of networks, computer systems, mobile devices, and other tech products
• Ability to diagnose and resolve complex technical issues
• Must have prior experience as a network and/or computer engineer
• Strong design and technical communication skills
• Customer-focused

Benefits

• Subsidized Health Care
• Dental
• Vision
• Paid vacation and holidays
• 401k

Company Description

Integrated Network Concepts is a MSP that provides technical architecture and support services for our clients. Integrated Network Concepts has been installing and maintaining network equipment and connectivity for small to mid-sized businesses in the Ohio area for over 20 years. We provide a small business atmosphere with a highly skilled and close-knit team. Employees are encouraged to collaborate and innovate and can grow in a variety of directions.