NOC Shift Lead - Night Shift

Leidos Inc; San Antonio (TX); On-site; USD 73,000 - 133,000; Full time

Benefits offered by this job

Health and Wellness programs

Income Protection

Paid Leave

Retirement

Job summary

Leidos is seeking an Operations Shift Lead for the 3rd shift (9 PM to 5 AM) to join the CESO effort in San Antonio, TX. The role is 100% on-site and requires a TS/SCI clearance with DoD 8750 IAT II certification. The candidate will lead incident coordination and coordinate across multiple teams.

Responsibilities include monitoring, SLA adherence, shift handovers, and post-incident reviews, with mentorship of junior staff and documentation of operational metrics.

Qualifications

• Bachelor's degree and 4+ years of related experience in Windows or Linux environments.
• Active TS/SCI security clearance required.
• DoD 8750 certification at least IAT level II (e.g., Security+ce).
• Willingness to obtain CI Poly in the future.
• Comfortable working 24/7 shifts, including nights, weekends, and holidays.
• Experience leading an operations team or senior escalation point.
• Strong incident coordination and communication skills.
• Ability to make independent risk-based decisions during outages.
• Experience with monitoring tools such as SolarWinds, Splunk, or equivalent.
• Familiarity with ITIL Incident, Problem, and Change Management.
• Experience with ticketing systems like ServiceNow or Jira.
• Knowledge of DNS, DHCP, VPNs, routing, switching.
• Familiarity with Windows/Linux infrastructure and cloud environments.
• Hands-on IT Cybersecurity, Network Operations, or Windows Server administration.

Responsibilities

• Lead and coordinate operations tasks during assigned shifts.
• Oversee monitoring of networks, servers, apps, and infrastructure for outages or performance issues; own triage and resolution.
• Coordinate with network, systems, security, applications, and vendor teams.
• Ensure adherence to SLAs, escalation procedures, and runbooks.
• Review alerts for trends and potential improvements.
• Conduct shift handovers and maintain operational docs.
• Mentor and guide staff during complex incidents.
• Prepare incident reports, shift summaries, and metrics.
• Participate in major incident management and post-incident reviews.

Skills

Incident coordination

Windows/Linux

Monitoring tools

ITIL processes

ServiceNow/Jira

DNS/DHCP/VPN

Team leadership

Decision making

Communication

Root-cause analysis

Education

Bachelor's degree

Tools

SolarWinds

Splunk

Microsoft Windows Server

Linux servers

Job description

Description

We are currently seeking an Operations Shift Lead 3rd shift (9PM to 5AM) to join the Compartmented Enterprise Services Office (CESO) effort. This program is establishing a modern secure web service (SWS) operation as part of a state-of-the-art, highly automated platform capable of supporting a rapidly expanding customer population.

This position is based in San Antonio, TX and is 100% on-site.

Primary Responsibilities

• Lead and coordinate operations tasks during assigned shifts.
• Oversee Monitoring of network, servers, applications, and infrastructure for outages and performance issues. Own incident triage, escalation, and resolution through closure.
• Coordinate with network, systems, security, application, and vendor teams.
• Ensure adherence to SLAs, escalation procedures, and operational runbooks.
• Review alerts and incidents for trends, recurring problems, and potential improvements.
• Conduct shift handovers and maintain accurate operational documentation.
• Mentor and provide technical guidance during complex incidents.
• Prepare incident reports, shift summaries, and operational metrics.
• Participate in major incident management and post-incident reviews.

Basic Qualifications

• Bachelor's degree and 4+ years of overall related experience with a Windows or Linux server environment. Additional experience, education and training may be considered in lieu of degree
• An active TS/SCI security clearance is required for this position.
• Currently possess DoD 8750 certification at least IAT level II, e.g Security+ce.
• Candidate may be asked to obtain CI Poly in future
• Comfortable working 24O7 shifts, including nights, weekends, and holidays.
• Previous experience leading an operations team or acting as a senior escalation point.
• Excellent communication and incident coordination skills.
• Strong decision-making under pressure. Must be able to make independent risk based decisions while leading a small team during outages.
• Experience with monitoring tools such as SolarWinds, Splunk, or equivalent
• Strong troubleshooting and root-cause analysis skills.
• Working knowledge of ITIL processes, particularly Incident, Problem, and Change Management.
• Experience with ticketing systems such as ServiceNow, Jira, or similar.
• Strong understanding of DNS, DHCP, VPNs, routing, switching
• Familiarity with Windows/Linux infrastructure and cloud environments.
• Hands on experience in IT Cybersecurity, Network Operations, or Windows Server administration.

Preferred Qualifications

• Prior experienced with DISA and DISA's support to mission partners
• TS/SCI w/CI Poly Preferred
• Previous shift-lead or team-lead experience in a DoD, military, or cleared NOC/SOC environment
• Experience refining shift SOPs, playbooks, or escalation procedures based on operational trends

#ceso

If you’re looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

October 2, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay Range

Pay Range $73,450.00 - $132,775.00

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

• competitive compensation
• Health and Wellness programs
• Income Protection
• Paid Leave
• Retirement

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [e-mail].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.