Network Ops Shift Lead - 3rd shift

Novul Solutions; Alexandria (VA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Paid Time Off PTO: 10 days + 5 float

11 paid holidays

401(k) with 3% match

Health insurance

Tuition and training reimbursement

Parking reimbursement

Company-wide awards

Performance recognition

Job summary

Novul Solutions in Alexandria, VA is seeking an experienced Network Operations Shift Lead to support CESO and SWS. This role leads overnight operations, coordinating network, security, and infrastructure support while ensuring proper triage, escalation, and incident closure.

The Shift Lead acts as the senior escalation point for the shift, ensuring adherence to SLAs, SOPs, and ITIL processes in a highly secure, mission-critical environment.

Qualifications

• Bachelor’s degree and 4+ years of IT experience supporting Windows and/or Linux server environments.
• Experience leading an operations team or acting as a senior escalation point during incidents.
• Hands-on Network Operations, Cybersecurity, and Windows/Linux infrastructure administration.
• Strong knowledge of DNS, DHCP, VPN, routing, switching, and enterprise IT basics.
• Experience with SolarWinds, Splunk, or equivalent monitoring tools and ticketing systems (ServiceNow, Jira).
• Strong troubleshooting, root-cause analysis, and major incident management skills.
• Working knowledge of ITIL Incident, Problem, Change processes and SLA requirements.
• Ability to work independently and lead a small team during outages; 24x7 support readiness.

Responsibilities

• Lead and coordinate all operational activities for the assigned 3rd shift with technical direction.
• Monitor enterprise networks, servers, applications, cloud services, and supporting infrastructure for outages and security events.
• Own incident triage, troubleshooting, escalation, coordination, and resolution through closure.
• Coordinate troubleshooting across network, systems, cybersecurity, application, cloud, vendor, and mission-partner teams.
• Ensure activities comply with SLAs, SOPs, runbooks, escalation procedures, and ITIL processes.
• Troubleshoot DNS, DHCP, VPN, routing, switching, and Windows/Linux/server issues in cloud environments.
• Review alerts and tickets to identify recurring problems and opportunities for improvement.
• Conduct shift handovers, maintain operational docs, and prepare incident reports and metrics.
• Mentor team members and support major incident/post-incident reviews; refine SOPs and runbooks.

Skills

Network Operations

Cybersecurity

Windows/Linux admin

DNS

DHCP

VPN technologies

SolarWinds

Splunk

ServiceNow

Jira

Incident management

Education

Bachelor’s degree

Tools

SolarWinds

Splunk

ServiceNow

Jira

Job description

Alexandria, United States | Posted on 09/01/2026

• Clearance Requirement Active Top Secret/SCI

Job Description

Position Overview

We are seeking an experienced Network Operations Shift Lead to support the Compartmented Enterprise Services Office (CESO) and its Secure Web Services (SWS) environment. This role leads day-to-day operational activities and incident response during the overnight shift within a mission-critical, highly secure, and increasingly automated enterprise environment.

The Shift Lead will serve as the senior operational escalation point for the assigned shift, coordinating network, systems, cybersecurity, application, and infrastructure support while ensuring incidents are properly triaged, escalated, resolved, documented, and handed off.

Key Responsibilities

• Lead and coordinate all operational activities for the assigned 3rd shift, providing technical direction to the operations team.
  
• Monitor enterprise networks, servers, applications, cloud services, and supporting infrastructure for outages, degradation, security events, and performance issues.
  
• Own incident triage, troubleshooting, escalation, coordination, and resolution through closure, including major and mission-impacting incidents.
  
• Coordinate troubleshooting activities across network, systems, cybersecurity, application, cloud, vendor, and mission-partner teams.
  
• Ensure operational activities comply with established SLAs, SOPs, runbooks, escalation procedures, and ITIL processes.
  
• Troubleshoot network and infrastructure issues involving DNS, DHCP, VPNs, routing, switching, Windows/Linux servers, and cloud environments.
  
• Review alerts, tickets, and incidents to identify recurring problems, operational trends, root causes, and opportunities for process improvement.
  
• Conduct detailed shift handovers, maintain accurate operational documentation, and prepare incident reports, shift summaries, and performance metrics.
  
• Mentor team members, provide technical guidance during complex outages, support major incident/post-incident reviews, and help refine SOPs, playbooks, and escalation procedures.
  

Requirements

Basic Qualifications

• Bachelor’s degree and 4+ years of related IT experience supporting Windows and/or Linux server environments; additional relevant education, training, or experience may be considered in lieu of a degree.
  
• Previous experience leading an operations team, shift, or technical function, or serving as a senior escalation point during operational incidents.
  
• Hands-on experience in Network Operations, Cybersecurity, Windows/Linux infrastructure administration, or related enterprise IT operations.
  
• Strong knowledge of DNS, DHCP, VPN technologies, routing, switching, network troubleshooting, and enterprise infrastructure fundamentals.
  
• Experience with enterprise monitoring/logging platforms such as SolarWinds, Splunk, or equivalent, and ticketing systems such as ServiceNow, Jira, or similar.
  
• Strong troubleshooting, root-cause analysis, incident coordination, and major incident management skills.
  
• Working knowledge of ITIL Incident, Problem, and Change Management processes and operational SLA requirements.
  
• Ability to work independently and make risk-based decisions under pressure while leading a small team during outages; comfortable supporting 24×7 operations, nights, weekends, and holidays.
  

Preferred Qualifications

• Experience supporting DISA/mission partners and leading shifts or teams in DoD, military, cleared NOC/SOC, or enterprise operations environments; TS/SCI with CI Polygraph preferred.
  
• Experience supporting secure/classified cloud and automated enterprise environments, including developing/refining SOPs, playbooks, incident-response procedures, escalation processes, and runbooks.
  

Core Benefits:

• Paid Time Off PTO):TEN (10) Paid days off & FIVE (5) Floating days off.
  
• Holidays: 11 Paid Holidays. Flex time can be utilized instead of holiday time usage.
  
• Payroll: Paid Bi-Monthly.
  
• 401(k): Partnered with the SECOND LARGEST Retirement plan provider in the U.S. Guaranteed 3% match. Eligibility – 21 years of age or older, after 3 months of employment
  
• Individual or company-wide performance and recognition awards (Quarterly)
  
• UNITED HEALTHCARE PPO, extensive national coverage.
  
• Eligible on the first of the month, immediately after the start date.
  
• Submit the enrollment form within 30 days of your start date otherwise, you will have to wait until October for the new year enrollment.
  

Quality of Life Benefits:

• Training & Career Development Reimbursement of Tuition and training needed to support career development.
  
• $150 monthly reimbursement contribution paid monthly towards parking expenses.
  
• Receipts must be submitted by the close of business on the 25th of each month.
  
• Reimbursements will be paid on the first payroll AFTER reimbursements are submitted each month.