VP, Mobile Device Strategy & Operations

Mediacom Communications; Town of Blooming Grove (NY); On-site; USD 110,000 - 200,000; Full time

Benefits offered by this job

Health coverage

Education support

401(k) match

Paid time off

Employee discounts

Training & development

Job summary

Mediacom Communications seeks a strategic leader to drive the device product management and operations portfolio, including smartphones, tablets, wearables, and BYOD programs. You will own lifecycle management, launches, forecasting, and profitability while coordinating with OEMs, logistics, marketing, and finance to ensure scalable operations.

The role requires deep expertise in wireless device operations, OEM negotiations, and cross-functional leadership to deliver customer-focused growth and

Qualifications

• 8+ years of wireless device operations, telecommunications supply chain management, or mobile product operations.
• Extensive experience managing OEM relationships and wireless device ecosystems. Prior relationship with Apple a plus.
• Demonstrated success leading device launches, lifecycle transitions, and inventory optimization initiatives.
• Strong understanding of supply chain operations, demand forecasting, fulfillment, logistics, reverse logistics, and inventory planning.
• Experience managing P&L considerations related to device economics, promotions, and lifecycle profitability.
• Proven ability to analyze large datasets and develop KPI-driven operational insights.
• Strong leadership, organizational, negotiation, and relationship management skills.
• Excellent communication skills with the ability to influence cross-functional stakeholders and executive leadership.
• Bachelor's or master's degree in business, operations, supply chain, telecommunications, or related field preferred.

Responsibilities

• Own the operational strategy and lifecycle management of Mediacom's mobile device portfolio, including smartphones, tablets, wearables, accessories, and BYOD programs.
• Lead end-to-end management of device launch execution, operational readiness, forecasting, merchandising support, and lifecycle transitions.
• Develop and maintain strategic relationships with OEMs, distributors, logistics providers, and device ecosystem partners to source and support mobile devices manufactured by wireless industry leading OEMs.
• Negotiate commercial agreements, supply commitments, launch support, promotional funding, and operational service levels with OEM partners.
• Oversee procurement, inventory planning, logistics, fulfillment, reverse logistics, returns management, and warehouse operations for mobile devices, pSIMs and eSIMs.
• Develop demand forecasting models that account for business goals, promotional activities, market trends, launch schedules, and customer behavior.
• Partner with marketing, finance, sales, supply chain, and product management teams to optimize portfolio performance and customer adoption.
• Resolve Mobile device and SIM provisioning, activation and feature issues working with Mobile Network Operator (MNO), OEM and 3PL partners.
• Manage device lifecycle economics, including margin optimization, write-down management, inventory turns, and profitability analysis.
• Oversee value-added programs including device protection, financing, trade-in, upgrade, and warranty initiatives.
• Monitor operational KPIs related to fulfillment accuracy, activation success, inventory health, device margin, customer satisfaction, and operational efficiency.
• Identify and implement automation, process improvement, and operational scalability initiatives.
• Provide leadership and mentorship to a high-performing operations team while fostering a customer-focused and results-oriented culture.
• Ensure operational compliance with internal governance, financial controls, regulatory standards, and security requirements.

Education

Bachelor's or master's degree preferred in business, operations, supply chain, telecommunications, or related field

Job description

Mediacom Communications seeks a strategic leader to drive the device product management and operations portfolio, including smartphones, tablets, wearables, and BYOD programs. You will own lifecycle management, launches, forecasting, and profitability while coordinating with OEMs, logistics, marketing, and finance to ensure scalable operations.

The role requires deep expertise in wireless device operations, OEM negotiations, and cross-functional leadership to deliver customer-focused growth and