Network Operations Intern

Leidos Inc; Illinois; On-site; USD 48,000 - 87,000; Part time

Job summary

Leidos, a leading defense and technology company, seeks a motivated Network Operations Intern to join the Digital Modernization Group on the GSM-O II contract at Scott AFB, IL. You will contribute to DISN operations, sustainment, and defense within DODIN, supporting DISA, with hands-on experience in incident management, network monitoring, and documentation.

On-site work at Scott AFB is required; US citizenship and security clearance eligibility are mandatory; enrollment in a related degree

Qualifications

• Must be a US Citizen and able to obtain a Secret clearance
• Currently enrolled in an eligible degree program with anticipated graduation
• Willingness to work on-site at Scott AFB, IL; remote work not available
• Familiar with ServiceNow, networking concepts, and technical writing

Responsibilities

• Perform incident management support for the DoD global network
• Create, update, and resolve incident tickets in ServiceNow ITSM+
• Monitor internet access points for events affecting global connectivity
• Provide real-time network monitoring using various tools
• Review, update, and develop documentation and metrics for contract delivery
• Provide timely situational updates to leadership and customers for network events
• Support customers with questions during all phases of Network Management
• Verify service restoration after ticket resolution

Skills

Communication

Technical writing

Networking concepts

Clearance eligibility

Education

Active student enrollment (degree program)

Tools

Microsoft Office

OSI Model

ServiceNow

SharePoint

Job description

Description

Leidos, a leading defense, intelligence, and technology company, is seeking a motivated Network Operations Intern to join our Digital Modernization Group on the Global Solutions Management - Operations II (GSM-O II) contract at Scott AFB, IL. As part of our team, you’ll contribute to the operations, sustainment, and defense of the Defense Information System Network (DISN) within the DOD Information Network (DODIN), supporting the Defense Information Systems Agency (DISA).

Why Leidos?

Join our Operations and Maintenance team and tackle real‑world challenges, contributing directly to the security and reliability of vital communication networks in a fast‑paced, dynamic environment. Gain hands‑on experience in Network Operations, Network Maintenance, Network Management and Incident Management.

What You’ll Do:

• Performing incident management support for the Department of Defense global network
• Creating, updating, and resolving incident tickets utilizing Service Now ITSM+
• Monitoring internet access points for events impacting global connectivity
• Providing real‑time network monitoring utilizing various network monitoring tools
• Reviewing, updating and developing documentation and metric collections for contract delivery
• Providing timely situational awareness updates to leadership and customers for all network impacting events
• Providing support for customer questions and issues during all phases of the Network Management
• Verify that service has been restored upon resolution of customer-initiated tickets
• Record, assess, track, and monitor incident tickets escalated to specialized teams and engineers

What You’ll Bring:

• Current enrollment in a degree granting program in a relevant discipline is required for consideration (excludes Cyber Security)
• Familiarization with Microsoft Office, OSI Model, ServiceNow, and SharePoint
• Ability to effectively communicate with customers, vendors, and contract personnel via telephone, electronic mail, instant messaging, and in person
• Experience with technical writing and a working knowledge of networking concepts and topologies
• Ability to obtain a Secret or Top Secret clearance; Secret required to start (selected candidates will be sponsored for required clearance)
• Must be a US Citizen to qualify
• Work must be performed on Scott AFB IL (remote work is not available)
• Must have own transportation to enter Scott AFB IL

• Obtaining a CompTIA Security+ certification (or IAT Level II equivalent) required for subsequent engagement periods and/or full-time employment upon graduation
• Must maintain active student status, with enrollment extending into Fall 2027 and graduation no earlier than Dec 2027

If you’re looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We’re not hiring followers. We’re recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We’re already at step 30 - and moving faster than anyone else dares.

Pay Range:

Pay Range $48,100.00 - $86,950.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That’s why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.