Network Operations Engineer

Talentify; Scottsdale (AZ); On-site; USD 69,000 - 73,000; Full time

Job summary

Talentify is building the future of autonomous mobility and is establishing a 24x7 Network Operations Center in Scottsdale, AZ. We seek a Network Operations Center (NOC) Engineer to monitor critical live services onsite, triage incidents, manage escalations, and help improve system reliability.

The role requires 5 days in the office with weekend coverage and offers $50–$53 per hour. As the first line of defense for Robotaxi infrastructure, you will document incidents, produce status summaries,

Qualifications

• Minimum 5+ years in a NOC/TechOps or similar structured operations environment.
• Experience monitoring enterprise networks, cloud infrastructure (AWS or GCP), and databases.
• Strong TCP/IP, DNS, authentication services EntraID, OpenAuth, SSL/TLS and networking knowledge.
• Proficiency with modern monitoring and observability platforms.

Responsibilities

• Provide 24x7 monitoring of IT services and infrastructure from the Scottsdale operations center.
• Acknowledge, investigate, and triage incidents affecting live services.
• Escalation management follows established procedures to route issues to specialized teams.
• Monitor real-time health of cloud environments, databases, DNS, and authentication services.
• Participate in incident retrospectives to improve reliability and reduce outages.
• Document incidents and produce shift handoff reports and service status summaries.
• Join escalation calls to aid in troubleshooting, resolution, and root-causing of incidents.

Skills

NOC operations

Incident management

Cloud monitoring

Networking basics

On-site availability

Communication skills

Education

CompTIA Network+

CompTIA Security+

CCNA

Tools

Grafana

Datadog

Kentik

LogicMonitor

PagerDuty

ServiceNow

JIRA

Incident.io

Job description

Job Details:
Title: Network Operations Center (NOC) Engineer
Location: Onsite in Scottsdale, AZ | 5 days in office
Duration: 6+ Months (Possible extensions)
Pay: $50 - $53/hr.
Shifts: Shifts: Day, Swing or Overnight; at least 1 weekend day

Company is building the future of autonomous mobility, and our robotaxis are on the road serving riders. Behind every ride is a set of critical live services — and this role is the first line of defense for keeping them healthy. We are establishing a 24x7 Network Operations Center (NOC) in Scottsdale, AZ to provide continuous "eyes on glass" monitoring of the infrastructure supporting Company’s Robotaxi Operations.

Key Responsibilities:

• Continuous Monitoring: Provide proactive, 24x7 monitoring of the critical IT services, networks, and infrastructure supporting Company’s Robotaxi Operations from the Scottsdale operations center.
• Incident Triage & Response: Acknowledge, investigate, and triage system alerts. Act as the primary responder for incidents impacting live services.
• Escalation Management: Follow established operational procedures and escalation pathways to route complex issues to the appropriate specialized engineering teams.
• Service Health Tracking: Monitor the real-time health of cloud environments, databases, DNS, and authentication services required for continuous operations.
• Reliability Improvement: Participate in incident retrospective calls to provide feedback and recommendations to improve system reliability and reduce future outages.
• Reporting: Document incidents thoroughly and produce shift handoff reports and service status summaries.
• Escalation Calls: Participate in escalation calls to aid in troubleshooting, resolution, and root-causing of incidents.

Required Qualifications:

• Experience: 5+ years in a NOC, SOC, TechOps, or similar structured operations environment, with a strong understanding of incident management lifecycles and SLAs.
• Infrastructure Monitoring: Proven experience monitoring enterprise networks, cloud infrastructure (AWS or GCP), and critical databases.
• Core Services: Strong understanding of TCP/IP, DNS, authentication services EntraID, OpenAuth, SSL/TLS and general networking.
• Tooling: Proficiency with modern monitoring and observability platforms (e.g., Grafana, Datadog, Kentik, Logic Monitor, or similar alert management systems).
• Communication: Excellent written and verbal communication skills, with the ability to convey critical technical issues clearly during high-pressure situations.
• Availability: Willing and able to work 100% on-site in Scottsdale, AZ on an assigned shift that includes at least one weekend day (Saturday or Sunday) every week, including holiday coverage as scheduled.

Preferred Qualifications:

• Experience with ticketing and incident management systems such as Incident.io, Pagerduty, Opsgenie, ServiceNow and JIRA
• Basic scripting for operational tasks (Python, Bash)
• Linux fundamentals
• ITIL or comparable incident/service management framework familiarity
• CompTIA Network+ and Security+ certifications
• Cisco Certified Network Associate (CCNA) or similar vendor-specific networking certifications (e.g., Juniper JNCIA)

Shift Structure & Expectations:

• To achieve true 24x7 coverage, we are staffing three shifts: Day, Swing, and Overnight.
• Candidates apply to the role generally; shift assignment is determined during the interview process based on business need and candidate availability. Please come prepared to discuss which shifts you can work.
• Every schedule includes at least one weekend day (Saturday or Sunday) each week.
• Holiday coverage is required as part of the 24x7 rotation.