Night Shift Systems Engineer II – 3rd Shift NOC

iT1; Tempe (AZ); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Two weeks paid time off in first year

401(k) Plan with employer match

Onsite Fitness Center

Onsite Monthly Massages

Job summary

iT1, a leading technology solution provider headquartered in Tempe, AZ, seeks a Systems Engineer II for the overnight shift to monitor critical infrastructure and respond to alerts, ensuring service stability for managed environments.

The role demands incident triage, hands‑on troubleshooting across Windows, Azure, and virtualization, and documentation of all activities. This position operates during 3rd shift with on‑site collaboration in Tempe.

Qualifications

• 3-5 years of progressive infrastructure, systems, networking, cloud, or managed‑services support experience.
• Experience supporting 24x7 operations, an NOC, an MSP, or another alert‑driven production environment preferred.
• Demonstrated experience troubleshooting Windows Server, Active Directory, Microsoft 365, networking, Azure, and at least one virtualization platform.
• Experience managing incidents from alert through triage, resolution or escalation, documentation, and operational handoff.
• Ability to work independently with limited supervision and make sound operational decisions within documented authority.
• Ability to prioritize multiple concurrent incidents and recognize when immediate escalation is required.
• Ability to communicate clearly with technical teams, on‑call personnel, business users, and external customers during overnight incidents.

Responsibilities

• Serve as a primary overnight escalation point for infrastructure, network, cloud, backup, and platform incidents within the NOC team’s scope.
• Maintain continuous monitoring coverage throughout the assigned shift and respond to critical alerts, service events, and monitoring notifications within established response targets.
• Validate alerts, assess business impact, correlate related events, complete initial triage, and resolve or advance incidents according to documented procedures.
• Research, resolve, document, and communicate internal and client issues in a timely manner while meeting applicable SLA response, update, escalation, and resolution expectations.
• Perform proactive overnight health checks of client infrastructure, hosted services, backup jobs, replication processes, scheduled automation, and other critical operational services.
• Coordinate overnight incident response for outages and service interruptions; engage on-call engineering, leadership, vendors, or client contacts as required by the escalation matrix.
• Provide intermediate-level network troubleshooting and configuration support, including Meraki, Cisco, switching, routing, wireless, firewall connectivity, and VPN tunnels.
• Provide intermediate-level troubleshooting of Windows workstations, file servers, Windows Server platforms, Active Directory, Group Policy, DNS, DHCP, and related services.
• Provide intermediate-level Azure support, including virtual machines, storage, networking, network security groups, backup, monitoring, and identity integrations.
• Support Microsoft 365 services, including Outlook, Exchange Online, Teams, SharePoint Online, and common identity or access-related issues.
• Support VMware vSphere and/or Microsoft Hyper‑V environments, including virtual machine lifecycle tasks, host or cluster health, and compute, storage, or resource issues.
• Execute approved overnight maintenance windows, patching activities, infrastructure changes, and validation steps in accordance with change-management procedures.
• Participate in major incident response and root cause analysis by capturing timelines, contributing factors, corrective actions, and follow‑up items.
• Create comprehensive shift‑turnover notes for unresolved incidents, pending maintenance, client communications, and risk requiring day‑shift follow‑up.
• Ensure all overnight incidents, alerts, maintenance activities, changes, escalations, and client communications are fully documented before shift completion.
• Identify recurring overnight alerts or operational issues and recommend monitoring, documentation, automation, or process improvements.
• Use PowerShell or other approved tools to gather diagnostic information, improve repeatability, and automate appropriate routine administrative tasks.
• Maintain and develop required diagrams, documentation, procedures, and IT asset records for internal and client environments.
• Provide professional communication to internal teams and external customers during normal operations and service‑impacting incidents.

Skills

Windows Server

Active Directory

Microsoft 365

Networking

Azure

Virtualization

Tools

LogicMonitor

NinjaOne

ConnectWise PSA

IT Glue

Azure Monitor

VMware vSphere

Hyper-V

Job description

iT1, a leading technology solution provider headquartered in Tempe, AZ, seeks a Systems Engineer II for the overnight shift to monitor critical infrastructure and respond to alerts, ensuring service stability for managed environments.

The role demands incident triage, hands‑on troubleshooting across Windows, Azure, and virtualization, and documentation of all activities. This position operates during 3rd shift with on‑site collaboration in Tempe.