NOC Network Administrator

Inserso; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Inserso seeks a NOC Network Administrator to deliver 24x7x365 support for a government customer in Chandler, AZ. You will monitor alarms, troubleshoot complex network issues, and lead critical incidents while coordinating with vendors and internal teams.

The role requires CCNP-level expertise, Cisco WLAN/ISE experience, and the ability to maintain high SLA performance across diverse networks and management systems.

Qualifications

• Bachelor's degree or equivalent experience.
• 10 years IT support or related field.
• 4 years network support in WLAN, ISE, or related areas.
• CCNP certification or ability to obtain within 120 days.
• Experience troubleshooting high-level LAN/WAN incidents.

Responsibilities

• Provide alarm monitoring/response and escalation for incidents.
• Troubleshoots network systems and improves performance.
• Take technical lead during critical incidents.
• Provide technical/management leadership on major tasks.
• Install, configure, operate, and maintain network tools including Cisco WLAN, Cisco ISE NAC and Zscaler.
• Utilize software/hardware tools to diagnose complex network issues.
• Advance troubleshooting and support security requirements for network devices/tools.
• Support NOC areas: Wireless LAN, IP address management, DNS, and SD-WAN concepts.
• Prepare NOC performance reports and follow SOPs/timelines.

Skills

Communication skills

Leadership

Troubleshooting

Education

Bachelor's degree or equivalent experience

Tools

Cisco WLAN

Cisco ISE NAC

Zscaler

Windows/Linux servers

Job description

The Network Operations Center (NOC) Network Administrator will provide operations support to an important government customer in Chandler, AZ. The Network Administrator is responsible for ensuring infrastructure availability that meets established SLA and performance metrics to a level acceptable to the government customer. The NOC Network Administrator will provide management and support to vendor- and technology-diverse networks and infrastructures. This position is part of a highly technical team responsible for 24x7x365 support of a worldwide network containing over 2,800 networking devices that include switches, routers and wireless access points. The position also supports several network management systems that monitor the availability of the different layers of the IP stack (Devices, applications, interfaces, etc.) running in the environment.

Responsibilities:

• Provide alarm monitoring/response, any needed escalation and resolution of incidents and mentoring of junior analysts through incident resolution process.
• Troubleshoots network systems when necessary and makes improvements to the network.
• Take technical lead of critical network incidents and drive internal and external resources in troubleshooting efforts.
• Provides technical/management leadership on major tasks or technology assignments.
• Implement, install, configure, operate, and maintain a range of network operations tools and applications to include Cisco WLAN, Cisco ISE NAC and Zscaler.
• Utilizes software and hardware tools and identifies and diagnoses complex problems and factors affecting network performance.
• Advanced troubleshooting and support all operational security requirements for network devices and network operations tools and applications.
• Advanced troubleshooting and support of the following NOC functional areas that include, but are not limited to:
• Wireless LAN
• Internet Protocol (IP) address management
• Domain Name Server (DNS) administration
• Understand dynamic multipoint VPNs
• Strong written and verbal communication skills.
• Establish plans and goals for self and Analyst that meet the customer current or future projects' needs.
• Prepare or participate in preparing NOC performance reports as required.
• Monitor, create, edit, and enforce all standard operating procedures, processes and timelines.

Required Skills/Experience:

• Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
• Bachelor's degree in related field or equivalent experience.
• 10 years of experience in IT support or related field, preferability in network engineering or operations.
• 4 years of experience providing network support in one or more of the following areas:
• Wireless Access Point (enterprise level) Management and Administration
• Cisco ISE 3.0 (or later) configuration of access/authorization policies
• Cisco CCNP certification, should have the ability to obtain the following within 120 days of the start date or as mutually agreed upon by the supervisor.
• Experience troubleshooting and resolving high-level LAN/WAN network incidents.
• Expert CCNP level switching/routing/troubleshooting in lead technical role including OSPF, BGP, EIGRP, VRRP, HSRP.
• Experience with Server Administration ideally in the Cloud environment.
• Knowledge and understanding of Software-defined (SD) networking, including SD-WAN technologies.

Preferred Skills/Experience:

• Experience using and managing SPLUNK search heads.
• Experience in Windows 2016, 2022 and/or Linux server administration.
• Experience using SD-WAN technologies.
• Implementing Cisco SD-WAN Solutions v2.0 (300-415).
• AWS Certified Solutions Architect - Associate.
• Microsoft Azure Networking Solutions (AZ-700).
• CompTIA Cloud+.
• Cisco CCNP Security certification.
• Juniper JNCIA-SEC certification.
• Experience administering and supporting Zscaler Zero Trust Platform.
• Ability to obtain Top Secret/SCI security clearance if required.

Physical and/or Mental Qualifications:

• Effectively communicate with customers, stakeholders, and technical specialists.

EOE, including Disability/Vets.

Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job.