Network Operations Center Technician

Insight Global; Tampa (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

Insight Global is hiring a NOC Help Desk professional in Tampa, FL to join a 24/7 operations center. You will handle escalated tickets, monitor networks, and provide tier 2 troubleshooting support in a fast-paced environment.

The role requires overnight shifts Wed-Fri 9pm-7am and Sat 7pm-7am, with a strong focus on customer service and clear communication. Experience in helpdesk and basic Windows/Linux commands is essential.

Qualifications

• 2+ years of experience in a helpdesk environment.
• Strong network troubleshooting including connectivity and latency.
• Understanding of ports, protocols, IP addresses.
• Basic Windows and Linux commands.
• Excellent communication and customer service skills.
• Must be comfortable overnight shift: Wed-Fri 9pm-7am and Sat 7pm-7am.

Skills

Helpdesk experience

Network troubleshooting

Ports & IP addresses

Windows commands

Linux commands

Communication skills

Job description

Salary: $26/hr-OT-firm on 40 hours a week but OT eligible

JOB DESCRIPTION

An employer is looking for a NOC Help Desk candidate in the Tampa, FL, area. The candidate will be working in a NOC that doubles as a call/support center for their customer. This position focuses on tier 2 network troubleshooting support. The candidate will be responsible for working on any escalated tickets as well as network monitoring.

REQUIRED SKILLS AND EXPERIENCE

• 2+ years of experience within a helpdesk environment
• Good understanding of network troubleshooting to include connectivity and latency
• Understanding of ports, protocols, IP addresses
• Basic Windows and Linux commands
• Excellent communication and customer service skills
• must be comfortable working the overnight shift: Wed-Fri 9pm-7am and Sat 7pm-7am

NICE TO HAVE SKILLS AND EXPERIENCE

• Physical security experience (access controls, CCTV, cameras, etc)
• IT certifications (A+, Network+, Security+)