NOC Analyst

Insight Global; Lancaster (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Insight Global is seeking a NOC Analyst to sit onsite in Lancaster, TX, supporting a leading technology client. The L1/L2 monitor gray-space critical facilities, validate alarms, and manage tickets through defined escalation paths while ensuring precise handoffs and accurate records.

Join a team building a new NOC focused on power, cooling, and critical facilities in a 24/7 data center. This role emphasizes monitoring, triage, coordination, and escalation rather than hands-on repair, with a

Qualifications

• 1-3+ years in a NOC, service desk, data center, facilities ops, or similar role.
• Strong written documentation and professional phone communication.
• Basic understanding of incident management, ticketing, escalation, severity, and handoffs.
• Familiar with infrastructure concepts such as power, cooling, alarms, circuits, network connectivity, sites, vendors, and business impact.
• Able to work nights, weekends, holidays, and rotating shifts.
• Able to follow runbooks precisely and seek help when needed.

Responsibilities

• Monitor gray-space critical facilities alerts and validate alarm details.
• Create and update tickets, contact defined escalation paths, and document actions.
• Communicate clearly during handoffs and maintain accurate operational records.
• Contribute to 24/7 monitoring and incident triage for a data center environment.

Skills

NOC Operations

Documentation

Communication skills

Incident management basics

Infrastructure concepts

Shift flexibility

Runbooks adherence

Tools

ITSM tools

DCIM

BMS/BAS

Vendor portals

Job description

Onsite: Shift Schedule (Rotating every 4 weeks, 100% onsite)

• Day Shift: 6:00 AM - 3:00 PM
• Evening Shift: 2:00 PM - 11:00 PM
• Night Shift: 10:00 PM - 7:00 AM

Job Description

Insight Global is seeking a NOC Analyst to sit onsite in Lancaster, TX. to support a leading technology client. The L1 NOC Analyst monitors gray-space critical facilities alerts, validates alarm details using runbooks and severity logic, creates and updates tickets, contacts defined escalation paths, communicates clearly during handoffs, and maintains accurate operational records.

We are helping build an entirely new NOC team that will be responsible for monitoring and supporting the critical infrastructure that keeps a large-scale data center operational 24/7. Unlike traditional NOC environments that focus on network devices and servers, this team will monitor the "gray space" within the data center, including power, cooling, and critical facilities systems. This is a monitoring, triage, coordination, and escalation role; it is not a hands‑on facilities repair or deep engineering role.

This is an excellent opportunity for someone interested in growing their experience within mission‑critical data center operations and supporting one of the most advanced infrastructure environments in the industry. Our goal is to have a start date around mid-September!

What the Team Monitors

• UPS Systems
• Backup Generators
• HVAC & Cooling Equipment
• Electrical Distribution Systems
• Battery Systems
• Building Management Systems (BMS)
• Critical Mechanical & Electrical Infrastructure
• Open Positions

Required Skills & Experience

• 1-3+ (L1) OR 3-5+ (L2) years in a NOC, service desk, operations center, data center, facilities operations, telecom support, monitoring, or comparable technical support role.
• Strong written documentation and professional phone communication skills.
• Basic understanding of incident management, ticketing, escalation, severity, and handoff practices.
• Basic familiarity with infrastructure concepts such as power, cooling, alarms, circuits, network connectivity, sites, vendors, and business impact.
• Ability to work nights, weekends, holidays, and rotating shifts.
• Ability to follow runbooks precisely and ask for help when severity, ownership, or impact is unclear.

Nice to Have Skills & Experience

• NOC Analyst, Data Center Technician, Facilities Operations Coordinator, Critical Facilities Monitor, Telecom NOC Analyst, Carrier Support Analyst, Service Desk Analyst with monitoring exposure, Command Center Analyst, or Infrastructure Operations Analyst.
• Experience with BMS/BAS, EPMS, DCIM, ITSM tools, monitoring dashboards, phone bridges, vendor portals, or knowledge-base/runbook systems is preferred.