Network Operations Center (NOC) Technician / 2nd Shift (4x10)

The Fountain Group; Allen (TX); On-site; USD 36,000 - 39,000; Full time

Job summary

The Fountain Group is seeking a Network Operations Center (NOC) Technician to join our onsite team near Allen, Texas. You will monitor network infrastructure, troubleshoot IP connectivity, and respond to outages in a 24/7 NOC environment.

Responsibilities include incident triage, coordinating with field engineers, and maintaining documentation. A CJIS background screening is required, with a 3-month contract-to-hire potential and a Tuesday-Saturday schedule.

Qualifications

• 1+ year of network troubleshooting experience including IP connectivity.
• 1+ year of experience troubleshooting routers, switches, servers, and endpoints.
• Strong knowledge of IP networking and interoperability standards.
• Hands‑on experience with VPN, BGP, MPLS, and SIP protocols.
• Ability to interpret network diagrams using Microsoft Visio or similar tools.
• Experience with network monitoring, incident triage, and outage response is preferred.
• Ability to meet CJIS background screening requirements.

Responsibilities

• Monitor network infrastructure, telecommunications systems, and 9-1-1 call-handling systems for performance, availability, and service disruptions.
• Troubleshoot IP network connectivity, routers, switches, servers, and endpoint hardware.
• Respond to network alerts, investigate outages, and resolve incidents within established SLA timelines.
• Perform network surveillance, performance checks, incident triage, and remote/cloud operations monitoring.
• Support network outage resolution and coordinate technical escalations with field technicians and network engineers.
• Manage incidents, changes, problems, and vendor tickets using ServiceNow or similar IT service management tools.
• Interpret network diagrams and maintain incident, outage, and quality control documentation.
• Support network operations in a 24/7 NOC or telecommunications environment.

Skills

IP Networking

Network Troubleshooting

VPN/BGP/MPLS/SIP

Visio Diagrams

ServiceNow

Tools

ServiceNow

Visio

AWS Cloud Monitoring

ITIL Knowledge

Job description

Title: Network Operations Center (NOC) Technician

Type: Onsite (Candidates must reside within a 30-minute commute of Allen, TX)

Location: 415 E. Exchange Parkway, Allen, TX 75002

Pay: $26–$27.86/hr on W2

Duration: 3 months, potential contract to hire based on performance. Contract can also extend.

Work Schedule: Wednesday–Saturday, 2:00 PM–12:30 AM CST

Clearance: Candidate must be a US person and able to pass a CJIS background screening.

Job Description

• Monitor network infrastructure, telecommunications systems, and 9-1-1 call-handling systems for performance, availability, and service disruptions.
• Troubleshoot IP network connectivity, routers, switches, servers, and endpoint hardware.
• Respond to network alerts, investigate outages, and resolve incidents within established SLA timelines.
• Perform network surveillance, performance checks, incident triage, and remote/cloud operations monitoring.
• Support network outage resolution and coordinate technical escalations with field technicians and network engineers.
• Manage incidents, changes, problems, and vendor tickets using ServiceNow or similar IT service management tools.
• Interpret network diagrams and maintain incident, outage, and quality control documentation.
• Support network operations in a 24/7 NOC or telecommunications environment.

Qualifications

• 1+ year of network troubleshooting experience is required that includes experience troubleshooting IP network connectivity.
• 1+ year of experience troubleshooting routers, switches, servers, and endpoints is required.
• Strong knowledge of IP networking and interoperability standards is needed.
• Hands‑on experience with VPN, BGP, MPLS, and SIP protocols expected.
• Should possess the ability to interpret network diagrams using Microsoft Visio or similar tools.
• Experience with network monitoring, incident triage, and outage response is preferred.
• Ability to meet CJIS background screening requirements.

Preferred Skills

• Experience in a Network Operations Center (NOC), telecommunications, or 24/7 call center environment is a plus but training will be provided.
• Experience with ServiceNow Incident, Change, and Problem Management or similar ticketing systems is preferred.
• Knowledge of AWS cloud surveillance and remote network monitoring a plus.
• CompTIA Network+, Cisco CCST, or CCNA certification orITIL certification are nice to have.