Network Operations Center

Belcan; Annapolis (MD); On-site; USD 60,000 - 85,000; Full time

Job summary

Belcan is seeking a Tier 2 CAS Network Operations Center (NOC) specialist to contribute to incident management and service restore efforts in a MID shift from 11:00pm to 7:30am. The role requires diagnosing system and network issues, monitoring ARINC Global Network components, and coordinating with telecom providers to restore services.

You will track incidents, maintain accurate records in the incident management tool, and work closely with Senior Team Members to resolve issues of increasing

Qualifications

• Network+ certification required.
• Knowledge of TCP/IP networking protocols and interconnections.
• Understanding of ITIL/ITSM concepts and practices.
• Experience with HSRP/BGP routing protocols.
• AA/AS degree or 2-year post high school training with 1–2 years of relevant experience or HS Diploma/GED with 2 years of experience.

Responsibilities

• Monitor network management system and engage telecom providers to drive restoral efforts.
• Track incident details and keep information updated in the incident management tool with accurate information.
• Diagnose failures of systems and networks and resolve basic technical queries.
• Oversee high availability IP networks, messaging systems, and Air to Ground data communications equipment.
• Identify resolutions of routine technical queries from clients and CAS Business Units.
• Take guidance from teammates or management to resolve less routine issues.
• Work with Senior Team Members to resolve moderate to complex issues; may lead less complex cases.
• Monitor and troubleshoot system performance; escalate as needed.
• Understand deployment, configuration, and maintenance routines; develop tools to improve efficiency.
• Participate in network solutions design and configurations.

Skills

Network+ Certification

TCP/IP networking

ITIL/ITSM concepts

HSRP/BGP routing protocols

Education

AA/AS degree or equivalent

HS Diploma/GED with 2 years experience

Tools

Remedy

Netcool

ServiceNow

Office 365

Job description

This position is for MID Shift 11:00pm to 7:30am

Job Description:

• This role will contribute to the Tier 2 CAS Network Operations Center (NOC). This position is responsible for the incident management of customers within the CAS Operational environment. This position is responsible for diagnosing failures of systems and networks and performing actions to resolve basic technical queries from Client CAS customers and Business Units.

Primary Responsibilities:

• Monitors network management system and engages telecom providers to drive restoral efforts.
• Tracks incident details and keeps information updated in the incident management tool in a timely manner with accurate information.
• Solves systems and network problems/questions with limited scope and complexity.
• Applies technical knowledge to oversee high availability IP networks, messaging systems, and Air to Ground data communications equipment and systems.
• Identifies resolutions of routine technical queries from Client CAS customers and CAS Business Units.
• Takes guidance from other team members or management to resolve less routine issues.
• Works with Senior Team Members to resolve moderate to complex issues with critical customer services. May take the lead role in resolving less complex issues.
• Uses discretion to interpret and apply established processes. Errors could cause prolonged or wider spread failures.
• Monitors and troubleshoots system performance, troubleshoots, resolves, or escalates network issues.
• Understands deployment, configuration, and maintenance routines and develops tools to make the process more efficient.
• Participates in network solutions design and configurations.
• Analyzes issues and provides customers with guidance to resolve problems, THIS INCLUDES

Great Focus And Attention To Details

• This is a 24 x 7 365 Operation Center which requires working some weekends and holidays.
• EFFICIENT AT MULTITASKING. THIS INCLUDES TAKING ON MULTIPLE RESPONSIBILITIES, PRIORITIZING AND DELEGATING

Candidate will be required to train on three all NOC (3) positions, Transport, DataLink, Applications in 4-6 months. These positions will be trained one by one from a span of 3 weeks to a month and a half.

1. Transport – Continuous monitoring from the core to the edge, for all ARINC Global Network components, including all routers, switched, firewalls, circuits, etc.

2. DataLink – Continuous monitoring of the ground station/radios and central processing systems that make air to ground datalink communications possible.

3. Applications – Continuous monitoring of the central channels, connected to routers, which facilitate the daily flow of millions of messages.

Required Qualifications:

• Network+ Certification
• Knowledge of TCP/IP networking protocols, computer hardware and software interconnection and interfacing.
• Knowledge and understanding of ITIL/ITSM concepts and practices.
• Experience with HSRP/BGP routing protocols.
• This position requires AA/AS degree or other 2-year post high school training with a minimum of 1-2 years of relevant experience OR HS Diploma/GED with 2 years of experience

Preferred Qualifications:

• CCNA Certification
• Knowledge of Remedy, Netcool, Office 0365, ServiceNow