IT Network Operations Analyst II

TP Group; Malad City (ID); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

On-site and work-at-home programs

Equal Opportunity Employer

Job summary

Teleperformance is seeking an IT Network Operations Analyst II to oversee the operation and maintenance of telecom infrastructure and network components. The role focuses on achieving high network efficiency and meeting KPI targets, with responsibilities for monitoring traffic, correcting issues, and driving improvements.

The position supports on-site and work-at-home programs, reflecting Teleperformance’s flexible approach to a healthy work-life balance.

Qualifications

• Requires a professional/university degree or equivalent.
• 1–2 years of practical professional experience in a relevant area is typical.
• Experience with telecom infrastructure or network components is a plus.

Responsibilities

• Operate and maintain telecom infrastructure and/or network components to improve efficiency and availability.
• Monitor network traffic and performance to minimize interruptions.
• Perform preventive maintenance, backups and recovery procedures.
• Develop and implement tools to monitor network performance and drive improvements.

Skills

Network operations

Troubleshooting

Incident response

Education

Bachelor's degree or equivalent

Tools

Network monitoring tools

Job description

## IT Network Operations Analyst IIApply: TPIN Malad: Posted Today: REQ-2026-57116**Join Teleperformance – Where Excellence Meets Opportunity!**Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.**Why Choose Teleperformance?**We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.Utilize advanced support technologies and processes engineered to achieve outstanding results.We cultivate lasting client relationships and make positive contributions to our local communities.**Become Part of an Exceptional Team!**Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.**Job Description**Responsible for the operation and maintenance of telecom infrastructure and/or network components to drive network efficiency and availability. Maintains network quality standards to achieve optimal levels of operation and KPI targets. Tracks and monitors network traffic and performance to ensure minimal interruption to network transmission and/or network switches. Corrects network problems effectively and in a timely manner. Performs preventive maintenance, backup, and recovery procedures. Drives initiatives, industrialization, and efficiencies to network facilities for improvements (i.e., enhancements, updates, upgrades, and new systems). Establishes tools and procedures to monitor network performance.Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area. Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes.Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.**Be One of Our People:** It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer**Job Application Accommodation:** If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.