Network Operations Analyst - 24x7 Incident Lead

Intercontinental Exchange Holdings, Inc.; Atlanta (GA); On-site; USD 67,000 - 76,000; Full time

Job summary

Intercontinental Exchange, Inc. in the United States seeks a Network Operations professional to provide 24x7 support for the organization’s global production network infrastructure.

You will work with Operations and Engineering to facilitate effective handling of service requests and connectivity issues. The role emphasizes proactive monitoring, incident and problem management, and coordination with vendors and engineering to maintain a healthy network and rapid fault resolution.

Qualifications

• Bachelor’s degree in Computer Engineering or related field.
• 3+ years of relevant experience.
• Knowledge of routing protocols (OSPF, BGP).
• TCP/IP, Layer 2/3 switching knowledge.
• Strong customer service and communication skills.
• Ability to work in a team and weekend/off-hours support.

Responsibilities

• Incident management to prevent outages and restore service.
• Troubleshooting and fault isolation.
• Operational readiness for new services with pre-production checks.
• Change management planning and configuration implementation.
• Handle service requests, network maintenance, and vendor coordination.
• Develop knowledge-base content and process improvements.

Skills

Routing protocols (OSPF/BGP)

TCP/IP & switching

Customer service

Teamwork

Weekend/off-hours

Networking fundamentals

JNCIA/CCNA

Education

Bachelor’s degree in Computer Engineering

Job description

Intercontinental Exchange, Inc. in the United States seeks a Network Operations professional to provide 24x7 support for the organization’s global production network infrastructure.

You will work with Operations and Engineering to facilitate effective handling of service requests and connectivity issues. The role emphasizes proactive monitoring, incident and problem management, and coordination with vendors and engineering to maintain a healthy network and rapid fault resolution.