Network & IT Systems Engineer - Incident & Recovery

Vitas Healthcare Corporation; Deerfield Beach (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

VITAS Healthcare Corporation seeks an IT Support Specialist to manage incidents, requests, and changes within ITIL guidelines. You will onboard new hires, communicate with users and leadership, and coordinate downtime, backups, and conferencing systems.

Travel to related locations for in-person support and contribute to disaster recovery plans. Strong documentation, analytical, and teamwork skills are essential in this role.

Qualifications

• Associate degree in computer science, engineering, or related field preferred.
• ITIL foundations certification desirable.

Responsibilities

• Ensure incidents, requests, changes are fully managed and documented in a timely manner.
• Orient new hires with relevant IT processes.
• Communicate effectively to user community, IT team and leadership.
• Interface with local business leadership and IT leadership for alignment.
• Travel to related locations for in-person support.
• Maintain backups of local File Server.
• Maintain audio/video conferencing capabilities and technology.
• Develop and maintain site management and disaster contingency plans and verify documents are up to date.
• Coordinate downtime and service impacting activities.
• Manage equipment orders process.
• Assist in coordinating office moves/additions.
• Participate in disaster recovery and security audits on servers/desktops.
• Maintain inventory reporting of IT assets in ITSM tool.
• Provide backup support to other regions as needed.

Skills

ITIL

Incident Mgmt

Problem Mgmt

Communication

Analytical

Time Mgmt

Outlook

Excel

Documentation

Teamwork

Independent

Education

Associate degree in CS/Engineering

ITIL foundations cert desirable

Tools

ITSM tool

Microsoft Office

Windows OS

Job description

VITAS Healthcare Corporation seeks an IT Support Specialist to manage incidents, requests, and changes within ITIL guidelines. You will onboard new hires, communicate with users and leadership, and coordinate downtime, backups, and conferencing systems.

Travel to related locations for in-person support and contribute to disaster recovery plans. Strong documentation, analytical, and teamwork skills are essential in this role.