Network Systems Engineer

Vitas Healthcare Corporation; Florida; Presencial; USD 50.000 - 75.000; Jornada completa

Descripción de la vacante

VITAS Healthcare Corporation is seeking an IT Support Specialist to manage incidents, requests, changes, and documentation within an enterprise IT environment in Florida. You will orient new hires, communicate with stakeholders, and ensure alignment with IT leadership. Some travel to related locations may be required.

The role emphasizes ITIL processes, strong communication, and the ability to multi-task in a dynamic health-care IT setting.

Formación

• Two to four years of experience in an enterprise IT environment.
• Knowledge of ITIL service delivery and service support with Incident & Problem Management experience.
• Ability to explain complex technical concepts clearly, both verbally and in writing.
• Excellent analytical and organizational skills.
• Ability to work independently or collaboratively with limited supervision.

Responsabilidades

• Ensure incidents, requests, changes, etc. are fully managed and documented promptly.
• Orient new hires with relevant IT processes.
• Communicate effectively with user community, IT team and leadership.
• Interface with local business leadership and IT Leadership for alignment.
• Travel to related locations for in-person support.

Conocimientos

ITIL knowledge

Analytical skills

Written and verbal communication

Time management

Troubleshooting

Cross-functional collaboration

Interpersonal skills

Multi-tasking

Proficiency with Outlook

Proficiency with Word and Excel

Educación

Associate degree in computer science or engineering

ITIL foundations certification desirable

Herramientas

ITSM tool

Outlook

Microsoft Word

Microsoft Excel

Descripción del empleo

• Ensure all incidents, requests, changes etc. are fully managed and documented in a timely manner
• Orient new hires with relevant IT processes
• Effectively communicate to user community, IT team and relevant leadership
• Regularly interface with local business leadership and IT Leadership to ensure proper alignment
• Travel to related locations as needed to provide in-person support
• Maintain adequate daily backups of local File Server
• Maintain audio and video conferencing capabilities and technology
• Develop and maintain standard site management and disaster contingency plans and verify that these documents are correct and up to date
• Maintain desktop/laptops hardware and software according to VITAS standards
• Coordinate all downtime and service impacting activities
• Manage the process when requesting and/or fulfilling equipment orders
• Assists in the coordination of office moves and office additions
• Participate in disaster recovery and security audits on file servers, desktop/laptop and related systems.
• Maintain and produce inventory reporting of IT assets in ITSM tool
• Provide backup support to other regions as needed, via telephone or on site.

• Ensure all incidents, requests, changes etc. are fully managed and documented in a timely manner
• Orient new hires with relevant IT processes
• Effectively communicate to user community, IT team and relevant leadership
• Regularly interface with local business leadership and IT Leadership to ensure proper alignment
• Travel to related locations as needed to provide in-person support
• Maintain adequate daily backups of local File Server
• Maintain audio and video conferencing capabilities and technology
• Develop and maintain standard site management and disaster contingency plans and verify that these documents are correct and up to date
• Maintain desktop/laptops hardware and software according to VITAS standards
• Coordinate all downtime and service impacting activities
• Manage the process when requesting and/or fulfilling equipment orders
• Assists in the coordination of office moves and office additions
• Participate in disaster recovery and security audits on file servers, desktop/laptop and related systems.
• Maintain and produce inventory reporting of IT assets in ITSM tool
• Provide backup support to other regions as needed, via telephone or on site.

QUALIFICATIONS - Two to four years of experience in an enterprise IT environment

• Knowledge of the service delivery and service support areas of the Information Technology Infrastructure Library (ITIL) with specific experience in Incident & Problem Management
• Ability to express complex technical concepts effectively, both verbally and in writing
• Excellent analytical and organizational skills
• Ability to work independently with limited supervision or collaboratively
• Excellent communication, efficient troubleshooting, and high level of motivation and time management skills
• Ability to work well with people from different disciplines with varying degrees of technical experience
• Ability to work on various assignments simultaneously
• Strong interpersonal skills within all levels of the organization
• Ability to navigate within automated systems and proficiency in Outlook, Word and Excel

EDUCATION - Associate degree in computer science, engineering, or related field from an accredited college or university or the international equivalent preferred

• Certified in ITIL foundations is desirable.

SPECIAL INSTRUCTIONS TO CANDIDATES - EOE/AA M/F/D/V