Network Systems Engineer

Vitas Healthcare Corporation; Deerfield Beach (FL); Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

VITAS Healthcare Corporation seeks an IT Support Specialist to manage incidents, requests, and changes within ITIL guidelines. You will onboard new hires, communicate with users and leadership, and coordinate downtime, backups, and conferencing systems.

Travel to related locations for in-person support and contribute to disaster recovery plans. Strong documentation, analytical, and teamwork skills are essential in this role.

Formación

• Associate degree in computer science, engineering, or related field preferred.
• ITIL foundations certification desirable.

Responsabilidades

• Ensure incidents, requests, changes are fully managed and documented in a timely manner.
• Orient new hires with relevant IT processes.
• Communicate effectively to user community, IT team and leadership.
• Interface with local business leadership and IT leadership for alignment.
• Travel to related locations for in-person support.
• Maintain backups of local File Server.
• Maintain audio/video conferencing capabilities and technology.
• Develop and maintain site management and disaster contingency plans and verify documents are up to date.
• Coordinate downtime and service impacting activities.
• Manage equipment orders process.
• Assist in coordinating office moves/additions.
• Participate in disaster recovery and security audits on servers/desktops.
• Maintain inventory reporting of IT assets in ITSM tool.
• Provide backup support to other regions as needed.

Conocimientos

ITIL

Incident Mgmt

Problem Mgmt

Communication

Analytical

Time Mgmt

Outlook

Excel

Documentation

Teamwork

Independent

Educación

Associate degree in CS/Engineering

ITIL foundations cert desirable

Herramientas

ITSM tool

Microsoft Office

Windows OS

Descripción del empleo

• Ensure all incidents, requests, changes etc. are fully managed and documented in a timely manner
• Orient new hires with relevant IT processes
• Effectively communicate to user community, IT team and relevant leadership
• Regularly interface with local business leadership and IT Leadership to ensure proper alignment
• Travel to related locations as needed to provide in‑person support
• Maintain adequate daily backups of local File Server
• Maintain audio and video conferencing capabilities and technology
• Develop and maintain standard site management and disaster contingency plans and verify that these documents are correct and up to date
• Maintain desktop/laptops hardware and software according to VITAS standards
• Coordinate all downtime and service impacting activities
• Manage the process when requesting and/or fulfilling equipment orders
• Assists in the coordination of office moves and office additions
• Participate in disaster recovery and security audits on file servers, desktop/laptop and related systems.
• Maintain and produce inventory reporting of IT assets in ITSM tool
• Provide backup support to other regions as needed, via telephone or on site.

QUALIFICATIONS

• Two to four years of experience in an enterprise IT environment
• Knowledge of the service delivery and service support areas of the Information Technology Infrastructure Library (ITIL) with specific experience in Incident & Problem Management
• Ability to express complex technical concepts effectively, both verbally and in writing
• Excellent analytical and organizational skills
• Ability to work independently with limited supervision or collaboratively
• Excellent communication, efficient troubleshooting, and high level of motivation and time management skills
• Ability to work well with people from different disciplines with varying degrees of technical experience
• Ability to work on various assignments simultaneously
• Strong interpersonal skills within all levels of the organization
• Ability to navigate within automated systems and proficiency in Outlook, Word and Excel

EDUCATION

• Associate degree in computer science, engineering, or related field from an accredited college or university or the international equivalent preferred
• Certified in ITIL foundations is desirable.

SPECIAL INSTRUCTIONS TO CANDIDATES

• EOE/AA M/F/D/V