IT Systems & Incident Manager

Vitas Healthcare Corporation; Florida; On-site; USD 50,000 - 75,000; Full time

Job summary

VITAS Healthcare Corporation is seeking an IT Support Specialist to manage incidents, requests, changes, and documentation within an enterprise IT environment in Florida. You will orient new hires, communicate with stakeholders, and ensure alignment with IT leadership. Some travel to related locations may be required.

The role emphasizes ITIL processes, strong communication, and the ability to multi-task in a dynamic health-care IT setting.

Qualifications

• Two to four years of experience in an enterprise IT environment.
• Knowledge of ITIL service delivery and service support with Incident & Problem Management experience.
• Ability to explain complex technical concepts clearly, both verbally and in writing.
• Excellent analytical and organizational skills.
• Ability to work independently or collaboratively with limited supervision.

Responsibilities

• Ensure incidents, requests, changes, etc. are fully managed and documented promptly.
• Orient new hires with relevant IT processes.
• Communicate effectively with user community, IT team and leadership.
• Interface with local business leadership and IT Leadership for alignment.
• Travel to related locations for in-person support.

Skills

ITIL knowledge

Analytical skills

Written and verbal communication

Time management

Troubleshooting

Cross-functional collaboration

Interpersonal skills

Multi-tasking

Proficiency with Outlook

Proficiency with Word and Excel

Education

Associate degree in computer science or engineering

ITIL foundations certification desirable

Tools

ITSM tool

Outlook

Microsoft Word

Microsoft Excel

Job description

VITAS Healthcare Corporation is seeking an IT Support Specialist to manage incidents, requests, changes, and documentation within an enterprise IT environment in Florida. You will orient new hires, communicate with stakeholders, and ensure alignment with IT leadership. Some travel to related locations may be required.

The role emphasizes ITIL processes, strong communication, and the ability to multi-task in a dynamic health-care IT setting.