Network & IT Systems Engineer – Incident & DR Focus

Vitas Healthcare Corporation; Pittsburgh (Allegheny County); Presencial; USD 52.000 - 72.000; Jornada completa

Descripción de la vacante

Vitas Healthcare Corporation in Pittsburgh, PA, seeks an experienced IT support professional to join our IT team. You will manage incidents, assist onboarding, and maintain desktops, servers, and AV systems, ensuring uptime and security.

You will coordinate with business leadership, document processes per ITIL, perform backups, disaster recovery tests, and provide on-site and remote support across locations.

Formación

• Two to four years of experience in an enterprise IT environment.
• Familiarity with ITIL service delivery and support, incident & problem management.
• Ability to explain complex technical concepts clearly, verbally and in writing.
• Strong analytical and organizational skills.

Responsabilidades

• Ensure all incidents, requests, changes etc. are fully managed and documented in a timely manner
• Orient new hires with relevant IT processes
• Effectively communicate to user community, IT team and relevant leadership
• Regularly interface with local business leadership and IT Leadership to ensure proper alignment
• Travel to related locations as needed to provide in-person support
• Maintain adequate daily backups of local File Server
• Maintain audio and video conferencing capabilities and technology
• Develop and maintain standard site management and disaster contingency plans and verify that these documents are correct and up to date
• Maintain desktop/laptops hardware and software according to VITAS standards
• Coordinate all downtime and service impacting activities
• Manage the process when requesting and/or fulfilling equipment orders
• Assists in the coordination of office moves and office additions
• Participate in disaster recovery and security audits on file servers, desktop/laptop and related systems.
• Maintain and produce inventory reporting of IT assets in ITSM tool
• Provide backup support to other regions as needed, via telephone or on site.

Conocimientos

ITIL knowledge

Incident management

Communication

Analytical skills

Organizational skills

Troubleshooting

Time management

Collaborative / independent

Interpersonal skills

Ability to document

Educación

Associate degree in computer science, engineering, or related field

ITIL foundations certification (desirable)

Herramientas

Outlook

Word

Excel

Descripción del empleo

Vitas Healthcare Corporation in Pittsburgh, PA, seeks an experienced IT support professional to join our IT team. You will manage incidents, assist onboarding, and maintain desktops, servers, and AV systems, ensuring uptime and security.

You will coordinate with business leadership, document processes per ITIL, perform backups, disaster recovery tests, and provide on-site and remote support across locations.